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Gabriel29487908r14x
Participating Frequently
September 22, 2023
Answered

How to disable or ignore updates of Creative Cloud Desktop app?

  • September 22, 2023
  • 2 replies
  • 5505 views

we are looking into ways of disabling the popup that we get saying that creative cloud desktop app gives us to update, as even if users could update themselves our network security wouldn't allow it. we are fine with the version we use of the desktop. I don't understand why adobe has to make this so complicated, for our large network of users it's impossible for us to have those update automatically. 

    Correct answer Kevin Stohlmeyer

    The CC desktop app needs to maintain updates in order to facilitate sync, libraries, Adobe Fonts, etc.

    2 replies

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    Gabriel29487908r14xAuthor
    Participating Frequently
    September 26, 2023

    This is the only app that updates are being asked, why is that? my updates are disabled it's not that hard I don't want this to block me from use this app.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    September 26, 2023

    The CC desktop app needs to maintain updates in order to facilitate sync, libraries, Adobe Fonts, etc.

      E
      EsJayKayToo
      Known Participant
      December 11, 2023

      @thorn-neverwake 

       

      you need to work through your plan administrator.


      It seems odd that you can't access any part of the CC app if you don't update. I want to log out of Acrobat on 1 PC (so I can run it on my 3rd PC), and can't find a way to do that.

       

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      September 22, 2023

      Do you have self-service installs and updates disabled in the profiles in the Admin Console?

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        Gabriel29487908r14xAuthor
        Participating Frequently
        September 26, 2023

        I don't have self-install enabled as our organization doesn't allow that, and updates are disabled in the profile in our admin console. problem is it ignores the updates for all the software except one, the Desktop app. the problem came from having to add fonts to our software and it doesn't like the fact that desktop app is not up to date so fonts don't install. 

         

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