How to gain access to Licensing records when the past administrator no longer works at this company

[IanPW63]

Hi,

So I have taken over running the IT function for a small not for profit.  Staff believe that the business owns a number of Adobe Acrobat Pro licenses, and possibly cloud based subscriptions also, but there are no records, and all past IT staff who might have information are long gone.  Therefore I have no way to install Adobe licenses on new computers. 

How can i contact Adobe and speak to a human to discuss getting access to our licenses and Cloud portal?  I did try the Contact Adobe function, but that just led to a circular conversation with the Virtual Assistant.   Rather useless.  Any guidance on how to have an email or chat or phone conversation with a human at Adobe greatly appreciated.

Cheers

[SuJoshi · Accepted solution]

Hi @IanPW63, If the users use the Teams/Enterprise level named user licenses, we provide the admin console from which the admins can manage the licensing and users. Please share the contract details or email ID of a user in your organization who is actively using the license in the personal message so that we can check the contract type and guide you on gaining access to the portal.

[IanPW63]

Thanks.  I sent you some PMs to review and ponder.

[SuJoshi]

I have shared the details with you on PM.