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UC San Diego Extension
New Participant
September 22, 2017
Question

How to remove deactivated devices from Admin Console?

  • September 22, 2017
  • 4 replies
  • 12961 views

I deactivated 34 device licenses and need to remove these devices from the deactivated devices so that I can re-license new machines using the same computer names.

I've tried creating a device license package but running the AdobeSerialization.exe file does nothing. I still get "the license for Creative Cloud on this device has been denied" > Try Again > "There is no license associated with this device".

This topic has been closed for replies.

4 replies

T
thom_s_mg
New Participant
October 5, 2017

I had customer support in my computer. Apart from repeating what I already had done, to no success, they tried Creative Could Cleaner tool, and removing all Adobe apps from program and library... then installing a new package. To no help.

I'm left with the suggestion to reinstall OSX.

It's ok for me, as I only have one computer I'm trying to reactivate CC on... But if you have several. I don't even want to dream of it. There must be some solution!

Good luck everyone;)

gordonm86753517
gordonm86753517
New Participant
October 3, 2017

I have the same issue

Station rebuilt and Im unable to activate, station shows in deactivated devices section in the Adobe console

Deleted the folders mentioned above from the computer and now being asked for a serial number

Is there any solution to this?

Edit: Should add I have 1 device licence available

T
twist0105
Participating Frequently
October 3, 2017

I am stuck right here as well. (OSX Sierra 10.12.6) Seems promising.  as well deleted the folders, re-ran the CC Packaged license tool, now being asked to sign in with adobe ID (progress - before, was just being told it was denied a license).

Getting errors 5120 and then 20 in my
wait results.

A support person I was in touch with sent me this somewhat odd instruction, relating to the VIP id as well (which I have, just not sure where to put it...)

  • Open terminal and drag the extracted file to the terminal and type the VIP number (Please make sure there is only 1 space after sltool)
  • /user/download/sltool <VIP NUMBER> (without brackets) 
  • Once you press enter it will show you the serial number is deleted.
  • Create a new license file and run it. It will fix the issue.

Not sure what this user/download/sltool is or what the extracted file is. Insight, others in same boat?

    T
    thom_s_mg
    New Participant
    October 5, 2017

    (My language for Admin console is Swedish)

    Testing installation for our school on an MacBook Air (10.12.5). The package installed ok.

    Wanted to test deactivation. Worked fine, 1 inactive unit in Admin console.

    Realized I had to change Share name on the computer, as all students otherwise would get the same machine ID, to be able to identify them in Admin console.

    Then removed all CC-programs.

    Reinstalled a package again. Now I got a message that I had no license.

    Tried the exe "AdobeSerialization".  Got hangups until i removed the libraries mentioned, SLCache and SLStore.

    Then I had to sign in with an AdobeID.

    BUT - now I get the message that I have a 7 days test license.

    When using the Serialization script i get the result:

    "wait 5120

    wait 20

    logout"

    all the time.

    What can I do to activate the license again on this machine? I'm totally stuck.

      namd12176040
      namd12176040
      New Participant
      October 2, 2017

      Just an update in my case. The Adobe tech remoted into the Mac and gave me a license reset script which involved putting it into terminal and adding our VIP ID. This removed the device from the deactivated devices section in the Adobe console. He said we'll need to do this for our other machines as well.

      alisterblack
      Community Manager
      alisterblackCommunity Manager
      Community Manager
      September 27, 2017

      Hi,

      How did you deactivate the device licenses? The process that should be followed is to deactivate on your Admin Console which will return the license to the license pool, allowing you to allocate the license to another device. https://helpx.adobe.com/creative-cloud/help/manage-device-licenses.html

      Manage your Adobe Creative Cloud for education device licenses

      Check that you have available licenses on the Admin Console

      namd12176040
      namd12176040
      New Participant
      September 27, 2017

      I actually had Adobe tech support remote into one of my Macs to try and reactivate the license. He could not and said it was a system-wide bug.

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