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I can't leave my organization

New Here ,
Oct 23, 2022 Oct 23, 2022

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Why does it not show the leave organization button?

 

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Enterprise , Manage account

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correct answers 1 Correct answer

Adobe Employee , Nov 16, 2022 Nov 16, 2022

Hi,

Currently, the Leave Organization option is not available for managed or company owned accounts.

However, you can ask your administrator to remove you from the organization.

Here's how you can contact your administrator: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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your plan administrator controls who has (and who does not have) licenses.  ie, contact your plan administrator.

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hi,

Currently, the Leave Organization option is not available for managed or company owned accounts.

However, you can ask your administrator to remove you from the organization.

Here's how you can contact your administrator: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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I have the same issue (no "leave organization" button). Also, I can't contact the administrator of my organization because there is no "View All" button under My Plan (please see attached photo below) . Is there any other wayu? or can Adobe Support remove me from my organization?

Cant Contact Admin.png

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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the plan administrator needs to do this.

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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thank you for your response! what if I really have not able to contact the plan administrator? will that really be the

dead end?

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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why would you be unable to contact the admin, or pass a message to the admin? 

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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the "Plan Administrator" was not the direct person I have spoken to, to be able to join the organization I wanted to leave.

 

The problems now are:

• The person I talked to can't contact him anymore.

• As per the photo I've sent above, there is no "View All" button available under My Plan for me to get the Plan Administrator's email to be able to contact him or "pass a message".

 

Same question, are there any other ways to leave the organization? or is it really a DEAD END if you can't contact the administrator?

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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i don't see how you can establish any more credentials than me to alter the enterprise/team plan.

 

contact the plan owner.

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Thank you for your help @kglad. So this is really a DEAD END and I can't really leave organization without the Plan Owner's action.

Here is their response to me. Admin 001.png

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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i thought i left a message about contacting adobe support but i don't see it now.

 

 so, here it is (possibly again): you can try:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Thank you so much @kglad ❤️

 

I will try these options and get back to you. 

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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btw, leaving organization is under what category?

category.png

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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manage acct, asap type agent 

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Thank you @kglad! Was able to found Adobe specialist for my concern. Still in progress though, but seeing some light to it. 🙂 

 

ruth.png

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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keep me updated. 

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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yes @kglad, will keep you posted. Thank you!

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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you're welcome.

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Hi @kglad, here's an update. It seems more challenging than I thought, the Plan Owner's account has been locked. I will contact the given email below.

 

tou-appeals.png

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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that's what i thought.  adobe can't control details of enterprise accounts.

 

i don't see how the appeal will help, but it can't hurt.

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Community Beginner ,
Nov 23, 2022 Nov 23, 2022

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I believe you @kglad, thanks.

 

The thing also is, I wonder why the Plan Owner's admin account has been locked. 

 

Yeah, they somehow replied to my appeal which is under futher investigation. Hoping it ends with a resolution this time. Will keep you posted!Adobe 112422.png

 

 

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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maybe they failed to pay their bill.  

 

i would think they would have some period to pay what they owe in order to continue their plan, and after that their plan will be terminated. ie, you (and everyone else) would be removed from that plan.

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Hi @Sonam Monga,

 

Please let us know your side. Thank you! 🙂 

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