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Nan Buske
Participant
June 30, 2023
Answered

I can't save Product Assignment to the user.

  • June 30, 2023
  • 2 replies
  • 643 views

Neither my IT team can save this assignment. I am the admin of this group and this license. Please help!

 

 

    This topic has been closed for replies.
    Correct answer SuJoshi

    @Nan Buske As per our record, you purchased two Adobe Sign licenses already assigned to the users. The rest are showing under the No Access list. You can check the list by selecting the product profile of the Adobe Sign license.

    I request you contact your Reseller and check how many licenses are renewed or added to your contract.

    2 replies

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    July 1, 2023

    @Nan Buske, Please confirm if you are getting any errors while saving the changes.

    N
    Nan BuskeAuthor
    Participant
    July 1, 2023
    I can click save but the page returns as the previous stage as no product for user.


    Nan Buske (she, her)

    Evident Change, Benefits & HR Analytics Specialist

    426 S. Yellowstone Dr.

    Madison, WI 53719

    (800) 306-6223, ext. 8699<>
    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    July 2, 2023

    @Nan Buske As per our record, you purchased two Adobe Sign licenses already assigned to the users. The rest are showing under the No Access list. You can check the list by selecting the product profile of the Adobe Sign license.

    I request you contact your Reseller and check how many licenses are renewed or added to your contract.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 1, 2023

    open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

    N
    Nan BuskeAuthor
    Participant
    July 1, 2023
    Last case, I wasted 2 weeks explain my problem that they didn’t read. I assume they went with the scripted solution rather than trying to understand my problem. So this time I want to try if community has the same problem and how it gets resolved. Thanks anyway!

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