I had to get a new computer and am trying to install it; get Error Code 713 message instead.

Hi @gwendolyn_5431,

Thanks for reaching out. Based on your query, you are encountering Error Code 713 while attempting to install Acrobat on your new computer. Please confirm if this is the issue you need assistance with.

Here are some steps you can try to resolve this:

Run as Administrator: Try running the installer as an administrator by right-clicking on the installer file and selecting "Run as administrator."

Check Folder Permissions: Ensure that you have the necessary permissions for the Adobe folders. Navigate to the following directories and set permissions to Read & Write:

• C:\Program Files\Adobe

• C:\Program Files (x86)\Adobe

• C:\ProgramData\Adobe

• C:\Users<your_username>\AppData\Roaming\Adobe

• C:\Users<your_username>\AppData\Roaming\Adobe\Acrobat<version_number>

For more details, refer to the following support document: Adobe Acrobat permission issues.

Since you are encountering Error Code 713 during installation, follow the troubleshooting steps outlined in this guide: Troubleshoot download and installation errors.

Check User Account Control (UAC) Settings: Ensure that your UAC settings are not set to the highest level. You can adjust this by navigating to Control Panel > User Accounts > Change User Account Control settings and moving the slider to a lower level. If you are the administrator but still experiencing issues, you may need to temporarily disable UAC by moving the slider to "Never notify me" and restarting your computer.

If the issue persists, consider using the Adobe Cleaner Tool to remove any partially installed files, restart your machine, and then reinstall the Acrobat application. More information on using the Adobe Cleaner Tool can be found here: Adobe CC Cleaner Tool.