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I'm having trouble upgrading my plan

New Here ,
Jul 29, 2021 Jul 29, 2021

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I saw a little while back that for all adobe apps they're charging 104.99$ which is what I've been paying for the past 7 months, but what I saw was that if you made a year commitment to the plan it goes down to 79.99$. I'm looking to apply this seeing as I use it for work and I have no intentions of cancelling anytime soon but when I go to change my plan I don't see it. I'd like to have this fixed asap seeing as I'll be billed in less than a couple weeks again, thanks in advance!

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Community Expert ,
Jul 29, 2021 Jul 29, 2021

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Hi,

 

Thank you for posting your query here. 

 

I would like to inform you that you may check the Pricing details for Creative Cloud Subscriptions by going to the following link : https://www.adobe.com/creativecloud/plans.html 

 

Since this is s User forum and we do not have access to view your Account details and check the Subscription associated, please contact Adobe Support Team and they can assist you regarding Cancelling the existing Subscription and purchasing new All Apps Subscription at 79.99.

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

 

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Community Expert ,
Jul 31, 2021 Jul 31, 2021

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As it looks to me that you have a teams subscription, use the admin console to contact support:

https://adminconsole.adobe.com

Abambo_0-1627736583749.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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