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A
Anonymous
May 23, 2012
Question

Installer Logs Location for Troubleshooting Failed Installs.

  • May 23, 2012
  • 3 replies
  • 3123 views

I'm attempting to troubleshoot failed installations on packages built with the Mac version of AAMEE 3.0.  Where are the installer logs located that give relevant failure information?  The system log only passes along the generic "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." message when the install fails.  Thanks.

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3 replies

K Gibson
Adobe Employee
K Gibson
Adobe Employee
May 24, 2012

Location of PDApp.log file on Mac is /User/Library/Logs/ . This should provide more details on the reason for failure. Please let us know if you need any assistance.

Cheers

Karl

N
NigelNG10375544
New Participant
May 24, 2012

Those are the locations for the Windows log files.  taugust_salve has clearly asked for the installer logs for the Mac version of AAMEE 3.0.

saranshkatariya
Adobe Employee
saranshkatariya
Adobe Employee
May 24, 2012

The detail logs can be found at PDApp.log file present in user specific temp folder. You can find this folder using %temp%\PDApp.log (if msi is run from logged-in user account) OR [BootDrive]:\windows\Temp\PDAp.log. (No user logged in)

Thanks

Saransh Katariya | Member of technical staff | Adobe Systems

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