Copy link to clipboard
Copied
I'm attempting to troubleshoot failed installations on packages built with the Mac version of AAMEE 3.0. Where are the installer logs located that give relevant failure information? The system log only passes along the generic "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." message when the install fails. Thanks.
Copy link to clipboard
Copied
The detail logs can be found at PDApp.log file present in user specific temp folder. You can find this folder using %temp%\PDApp.log (if msi is run from logged-in user account) OR [BootDrive]:\windows\Temp\PDAp.log. (No user logged in)
Thanks
Saransh Katariya | Member of technical staff | Adobe Systems
Copy link to clipboard
Copied
Those are the locations for the Windows log files. taugust_salve has clearly asked for the installer logs for the Mac version of AAMEE 3.0.
Copy link to clipboard
Copied
Location of PDApp.log file on Mac is /User/Library/Logs/ . This should provide more details on the reason for failure. Please let us know if you need any assistance.
Cheers
Karl
Find more inspiration, events, and resources on the new Adobe Community
Explore Now