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H
H..N..
New Participant
December 8, 2022
Answered

Installproblem Acrobat DC on Azure Windows 10 Multiuser Version

  • December 8, 2022
  • 2 replies
  • 2347 views

Hello,

I am currently trying to install Acrobat DC on a Windows10 multiuser version in Azure. I would like to prepare this Windows version as an image later using sysprep. Unfortunately, Acrobat DC is always installed in the user context, so the sysprep fails. A 

 

change user /install

 

is not helpful here. Does anyone else have this problem or an idea?

 

greetings

H..R..

 

[moderator changed Adobe DC to Acrobat DC for clarity. There is a product called Acrobat, the company is Adobe]

This topic has been closed for replies.
Correct answer H..N..

i'm not able to help with that.  first try:

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

but, if that fails, let me know.  there's another forum (acrobat) where i can move this thread and you may get help there.


I don't know if AdobeNotificationClient is needed but if I remove it then the sysprep works 

Remove-AppxPackage -Package AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc

 

2 replies

kglad
kglad
Braniac
December 8, 2022

<moved from download&install>

    T
    Test Screen Name
    Braniac
    December 8, 2022

    What is "Adobe DC"?

    Acrobat Reader DC (free)?

    Acrobat Standard DC (subscription)?

    Acrobat Pro DC (subscription)?

    Have you obtained the Acrobat Enterprise Deployment Toolkit to make your own installer?

    H
    H..N..Author
    New Participant
    December 9, 2022

    Oh sorry for the confusion. I meant Acrobat Pro DC (subscription). I'm new to this, but the Deployment Toolkit seems to be able to help me. I won't be there for the next few weeks, but I'll post an update at the end of the year. Thank you!

    H
    H..N..Author
    New Participant
    January 3, 2023

    Sorry for my long absence, I was on vacation.

    I tried the installer, but without success. As soon as I install Acrobat, the sysprep fails.

     

    2023-01-03 08:33:43, Error SYSPRP Package AdobeNotificationClient_3.0.1.1_x86__enpm4xejd91yc was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
2023-01-03 08:33:43, Error                 SYSPRP Failed to remove apps for the current user:

    As soon as I uninstall Acrobat again, the sysprep works as expected.
    Do I have to set something explicitly if I want to install it on some kind of terminal server?

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