My users keep encountering a wide range issues with Adobe, primarily Acrobat-
One of my users has had an ongoing issue with Adobe Acrobat DC not recognizing his license after he signs in, JUST in his virtual desktop (VDI). His license on his physical desktop appears to be OK, but we’ve had to give him a couple of different VDIs now, and they will say that his trial has expired. The user is licensed, so we are quite lost. We’ve tried reinstalling the program several different times, updating it, and signing him out and back in, but we’re not getting very far.
In addition to that issue, I am trying to create a package to deploy users and after a simple install, we are getting the attached error-
We have been in contact with Adobe support chat, but that has proven useless. There has also been a case submitted with Adobe but we can never seem to find a valuable solution to the problems we're encountering.
You can find notes on supported virtual desktop environments and system requirements as well as set up documentation here: https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/index.html
We have already implemented Adobe within our virtual environment, so I didn't find the document to be relevant to the problem.
The current issue at hand are the errors individual users are encountering when trying to access Adobe on their VDI and with creating a package to deploy users.
Do you have any other resources that may be of more use to us?
Can you share details of your environment? Is it one of the supported environments listed in our documentation? Does the issue affect all users or only some?
Can you share details of your environment? Windows 10 and VMware environment.
Is it one of the supported environments listed in our documentation? Yes
Does the issue affect all users or only some? Mainly VM users.