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Licences Creative Cloud en trop

Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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Bonjour,

 

Voulant ajouter 3 nouvelles licences Creative Cloud pour en avoir 4 au total, je me suis retrouvé avec 8 licences.
Il m'est impossible de supprimer les licences en trop et quand je contacte le Service Client, on me dit de voir avec mon revendeur. Le problème c'est que je n'ai pas de revendeur.
Ma commande a bien été prise sur : https://adminconsole.adobe.com/

De plus j'ai ce message qui apparait :

" Vous avez plusieurs licences impayées. Passez commande auprès de votre gestionnaire de compte chez Adobe Systems CVG avant le 5 oct. 2023 pour éviter que vos utilisateurs ne perdent leurs droits d’accès. "

 

Quelqu'un pourrait m'aider à comprendre s'il vous plaît ?

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correct answers 1 Correct answer

Community Beginner , Sep 13, 2023 Sep 13, 2023

Good morning,

Indeed the problem has been resolved. The problem came from poor information at Adobe.

Thank you for your answers.

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correct answers 1 Pinned Reply

Adobe Employee , Sep 10, 2023 Sep 10, 2023

Hi @Marius32087983avta ,

 

Just saw that you had raised a support case with us. Hope that your issue has been resolved. After reviewing the account you have used to post here, I can only see four licenses in your account.

 

Please let us know if you need assistance with anything else.

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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@Marius32087983avta 

 

did you tell adobe support that you purchased directly from adobe and have no reseller?

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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@kglad 
Oui, mais ils ne trouvent pas qui est mon revendeur.
Un assistant m'a même dit que mon revendeur était Adobe ...

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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ok, i'm going to flag an adobe employee to see it they can help you.

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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@kglad 
Super, merci beaucoup.
En esperant que tout rentre dans l'ordre.

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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i flagged them, so hopefully they can help. 

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Adobe Employee ,
Sep 10, 2023 Sep 10, 2023

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Hi @Marius32087983avta ,

 

Just saw that you had raised a support case with us. Hope that your issue has been resolved. After reviewing the account you have used to post here, I can only see four licenses in your account.

 

Please let us know if you need assistance with anything else.

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Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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Good morning,

Indeed the problem has been resolved. The problem came from poor information at Adobe.

Thank you for your answers.

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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@Marius32087983avta 

 

thank you for the follow-up.

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New Here ,
Jan 18, 2024 Jan 18, 2024

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Bonjour,

je rencontre les memes difficultés ....

Avez vous réussi à récupérer les coordonées de Adobe Systems CVG ?

Bien cordialement,

 

 

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Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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Bonjour @nlamy ,

Je n'ai pas reçu les coordonnées d'Adobe Systems CVG, mais l'équipe d'Adobe a résolu mon problème.

Après l'utilisation de service tchat, c'est grâce à l'intervention de @kglad .

 

Cordialement,

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New Here ,
Jan 19, 2024 Jan 19, 2024

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merci pour votre réponse

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