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M
MattDB
Participant
October 27, 2023
Question

macOS: Unable to Restrict Access to CC Desktop Application App Panel

  • October 27, 2023
  • 1 reply
  • 1909 views

I'm trying to restrict access to the App Panel in the CC Desktop App on student lab machines, but have been unable to do so recently. The target computers are running macOS 13.6. As a test, I've created a new managed package in the Admin Console that includes just the CC Desktop App, configured with the options to hide access to the app panel. However, after the installation, the app panel remains freely accessible. I've verified that the ServiceConfig.xml file is getting installed along with the app and that it does contain the correct key values needed for restricting the App Panel. I've been able to recreate this issue on newly restored or imaged computers with nothing but just the Adobe CC Desktop app installed. Everything seems to work as expected when installing managaged packages created the same way for our Windows devices. It's as if the current version of the Adobe CC Desktop app for macOS is just ignoring the ServiceConfig.xml file altogether. Has anyone else experienced this issue?

 

Steps to reproduce:

Hardware: Apple Silicon based Mac running clean install of macOS 13.6

1. Create a new macOS (Universal) managed package in the Admin Console

2. Add the Creative Cloud Destkop Application (6.0.0) to the package

3. Deselect "Enable Self-Service Install" under options

4. Create package. 

5. Install package on the target computer.

6. Launch Adobe Creative Cloud Destkop Application and verify whether App Panel is restrcited.

    This topic has been closed for replies.

    1 reply

    rpandita
    Community Manager
    rpanditaCommunity Manager
    Community Manager
    October 30, 2023

    Hi MattDB

     

    Can you please share the service config file here?

     

    Regards

    Rohit Pandita

    M
    MattDBAuthor
    Participant
    November 7, 2023

    I wanted to provide an update on this issue. In my case we found that the Self-service polices under our Adobe CC product profile in the Admin Console had been enabled. I don't recall ever enabling this feature, but it was on. Disabling these policies resolved the issue for us. I got confirmation from Adobe support that these polices take precedence over any policies or restrictions configured at the package level, and are applied as soon as a licence user logs into any of the Creative Cloud applications.

    In the Adobe Admin console, go to Products, select your Adobe CC product, drill down on it's configuration, go to the "Permissions" tab, click the edit button next to Self-service polices and make sure the option is toggled off. As soon as these policies were disabled, our managed package policies immediately began working again as expected.

     

     

    R
    rstaselbeta
    Inspiring
    November 7, 2023

    We don't see that option for our SDL licensing "product".

    Also doesn't explain why Windows version of CC App doesn't allow self service installs. 

     

    I do see that setting for "All Apps" (not NUL/SDL specific) but that would prevent NUL based installs from installing via CC App... 

     

    This used to work as expected... 

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