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New Participant
February 16, 2023
Answered

Migrating Users to a new Console Error

  • February 16, 2023
  • 1 reply
  • 776 views

We're migrating our users to consolidate our console(s) into one.  We have Federated IDs on both using the same iDP.  When I assign a "Sign" license in the new console and remove the license from the old login to sign stops working.  The users match all details.  Doing a SAML Trace we get provisioning_code: MOVING_BETWEEN_ORGS_NOT_ALLOWED

I can add the license back on the old console and it works again.  I've tried deleting the user from the old console so the account is only in the new but get the same error.

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @Joshua28442797rn1a please create a case from the admin console and we will connect with you, as we need to archive the old Adobe Sign id and need to provision license on new profile.
Thanks!

1 reply

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
February 17, 2023

Hi @Joshua28442797rn1a please create a case from the admin console and we will connect with you, as we need to archive the old Adobe Sign id and need to provision license on new profile.
Thanks!

Regards,Ashish Harrison
New Participant
February 17, 2023
CASE ID
E-000848057
Ashish_Harrison
Adobe Employee
Adobe Employee
February 17, 2023

Acknowledged, the support agent Poo**** will connect with you.

Regards,Ashish Harrison