Skip to main content
E
EUNKYUNG5DE8
Participant
March 10, 2021
Answered

Named license in VM

  • March 10, 2021
  • 2 replies
  • 767 views

Is it available to use Named licenses with designated accounts instead of actual user accounts in VM?

This topic has been closed for replies.
Correct answer Dj_Creative_enthusiast

Yes, 

 

As per the policy document, it If you run into issues on virtualized environments, Adobe Customer Care can help on a best-effort basis. Adobe Customer Care may not be able to resolve your issue depending on type of virtualization technologies.

Named user deployment works on "Dedicated virtual desktops" (also known as VMs) because this is similar to deploying on a local machine.

 

Every user who signs into the VM needs to Sign in with the registered email address on which the named user license has been assigned to. In Totality, the user will get Activation limit error, if the number of activations are identified in more than 2 devices ( be it Local or virtual).

 

For more queries, please feel free to contact Adobe Support Team as this is a peer to peer forums. 

 

Thank you.

2 replies

D
Community Expert
Dj_Creative_enthusiastCommunity Expert
Community Expert
March 10, 2021

Hi, 

 

Thank you for posting your query here.

 

Please be informed that only Acrobat has been designed and tested to be used in Virtual environment and other Creative Cloud named user licenses can be activated and supported only on Local computers with Local Admin rights.

 

Hope this helps.

    E
    EUNKYUNG5DE8Author
    Participant
    March 11, 2021

    As far as I know, the new policy has different contents. 

    https://helpx.adobe.com/in/enterprise/kb/technical-support-boundaries-virtualized-server-based.html
    https://helpx.adobe.com/in/enterprise/using/creative-cloud-deployment-on-vdi.html

    Do you have any information on this matter?

    D
    Community Expert
    Dj_Creative_enthusiastCommunity ExpertCorrect answer
    Community Expert
    March 11, 2021

    Yes, 

     

    As per the policy document, it If you run into issues on virtualized environments, Adobe Customer Care can help on a best-effort basis. Adobe Customer Care may not be able to resolve your issue depending on type of virtualization technologies.

    Named user deployment works on "Dedicated virtual desktops" (also known as VMs) because this is similar to deploying on a local machine.

     

    Every user who signs into the VM needs to Sign in with the registered email address on which the named user license has been assigned to. In Totality, the user will get Activation limit error, if the number of activations are identified in more than 2 devices ( be it Local or virtual).

     

    For more queries, please feel free to contact Adobe Support Team as this is a peer to peer forums. 

     

    Thank you.

      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      March 10, 2021

      Hello,

      Please check the support boundaries: 

      https://helpx.adobe.com/in/enterprise/kb/technical-support-boundaries-virtualized-server-based.html
      https://helpx.adobe.com/in/enterprise/using/creative-cloud-deployment-on-vdi.html

        E
        EUNKYUNG5DE8Author
        Participant
        March 11, 2021
        Is it possible to create a virtual account in a VM environment and distribute it to public PC? Even if it is the user based license I think more people will use the license exceeding the number of users allowed to access the virtual environment. Is there any problem with the license policy?
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices