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bwilkerson217
Participating Frequently
June 26, 2018
Answered

Named Licensing on Multi-User Computers

  • June 26, 2018
  • 9 replies
  • 13182 views

I recently went through an onboarding call with Adobe and I am in the process of getting my organization set up so that it can use named licensing instead of serial licensing.   I have my organization federation all set up and that is working and I am in the process of setting up the tool that will sync user accounts from my Active Directory to Adobe Creative Cloud Admin console.

I have asked this question of Adobe during my phone calls and no one can seem to help me.   We are an environment where we supply a device to our teachers and students for their individual use but we also have a few computer labs with more powerful desktops for things like Graphic Design, Video Editing, and AutoCAD.  These are multi-user computers where a different student will sign in every class period so I am curious how that would work with the named licensing limitations.   I know that a user can sign into up to 2 devices at one time and if they exceed that they will get prompted to sign out of other devices but it seems if a student signs into a multi-user computer and then signs out of that computer (but leaves themselves signed into the Adobe apps) the next user that signs in is still using the license of the previous user and does not get prompted to sign in.   I was hoping that once I had the federation and SSO set up and working that it would automatically sign users out of their Adobe ID when they signed out of the computer but I do not think that is the case.

I think this whole named licensing model with user accounts is going to cause a whole new level of support headaches for organizations such as schools where they have teachers and students that move around a lot and potentially can use many different computers

This topic has been closed for replies.
Correct answer alisterblack

Yes that would be very helpful. I would like to discuss this with my boss and the rest of my tech team before we make a final decision.   I spoke with our Licensing rep and we do not have any device based licensing available in our Enterprise agreement.  


Hi,

I have started that request so hopefully you should hear further in the next few weeks.

9 replies

M
markreynoldz
New Participant
June 13, 2019

If you are in an Edu enviroment, and still have a need for generic accounts on shared devices; or maybe you are looking to log people our of Adobe after someone leaves a lab.  You could try deleting the Adobe credentials from 'Windows Credential Manager' on logout.  On the Mac side you could try deleting the Keychains on logout.  This will sign them out of Adobe CC.   It works for me.

jpeters36
jpeters36
Inspiring
October 30, 2018

greatly encourage you and your other adobe admins to watch your emails for announcements, while most will be new versions that are others that are important like covering the very question you have here, based on my conversations with adobe you should not be expecting students or instructor to use their own named account on a shared device, and that will likely not change.. more likely is a named account specific for labs that according to adobe will not count against your named account licenses.

heres hoping they realize that by default this "shared" account should not have any syncing.. I can only imagine the night mare of all the students constantly changing preferences, and it syncing across an entire school

j_dizl
j_dizl
New Participant
October 30, 2018

This is a temporary issue related to CC2018 release and earlier. It is resolved in CC2019

CC2018 or earlier:

CC 2018 or earlier applications are based on AMT(Application Management technology) licensing. This is a machine based licensing and users would need to sign out of Adobe applications before logging out of user account. If they don’t log out of Adobe apps and other users logs back in (different OS user account), they will be able to use the applications without having to go through the sign in process.

CC2019 or later:

CC2019 or later applications are based on NGL(Next generation Licensing) and licensing data is stored at a OS user specific location. OS User A won’t be able to use the apps licensed by OS User B. If User A logs in with their user account, they need to license the applications by signing with their Adobe Id (Federated/Enterprise/Adobe Id). Hence, different OS users need to have their own sign-ins before using the apps.

E
EvilDave
Participating Frequently
October 30, 2018

My instructors are recommending alternate/free versions of software to my boss to replace Adobe products. Having a complete solution ready before making any sort of change would probably be the way to go in the future.

    teronu2276151315970071
    teronu2276151315970071
    New Participant
    October 29, 2018

    Has there been any headway made on this.  My school is very interested in deploying in a lab environment as well.

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    October 30, 2018

    The new solution for labs will be available in early 2019.

    T
    tammy_noyes
    New Participant
    December 19, 2018

    Hi Alister,

    Our K-12 school district just purchased named-user licensing which we've configured so that our users sign in with federated ids. All is working well there, but we're looking for the solution  for a computer lab where multiple users log into the stations. We'd like for the students who work there to be able to access the files they have been working on that they've saved in their CC libraries. Is that possible yet?

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    August 6, 2018

    Hi,

    If a student signs in to a workstation that already has another Adobe ID signed it to it, then a new entitlement check happens. It the student ID has no entitlement then the apps on the workstation will revert to trial until you sign in with an entitled ID again.

    T
    tomb58273462
    New Participant
    August 22, 2018

    Hi Alister,

    Has the multi-user lab license benefits that you mention above been made available yet? We have just switched from Device to User licenses for CC apps which are going to be used in a classroom lab environment.

    B
    bwilkerson217Author
    Participating Frequently
    August 22, 2018

    No the information on a multi-user license has not been made available.  We are still fighting with Adobe over licensing.  Part of the problem is we have a shared license that is for multiple municipal organizations in my area so it is a royal pain to get anything to happen.  My boss is very frustrated and is trying to see what it would take to get us on our own plan that we can at least manage ourselves so for right now I just installed my labs with the serial number and have my fingers crossed that it does not expire before a new solution can be determined.

    stephenl21992373
    stephenl21992373
    New Participant
    August 3, 2018

    Ive just come across this issue.

    Going to have to make it clear to students and staff that they will need to sign out of CC before they log off.

    Already spent way too much time on getting ADFS to work, was very strange, followed instructions to the letter, and then all of a sudden it springs into life several hours later.

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    June 27, 2018

    Hi,

    I can confirm that currently there is not a mechanism to automatically log out a user from a CC instance.

    Normally the solution to a lab/classroom environment is to use either serialized deployments or device licenses. Serial numbers are only available for enterprise ETLA customers by exception. Device licenses license the device rather than the user. You may want to speak to your Account Manager to see what your options are to use those.

    We are looking at a new licensing model for education which will address these issues which is currently scheduled for early next year.

    One thing you can do regarding deployment is to disable cloud synching when creating a package from your Admin Console. This will prevent a new user assets folder being created each time a user logs in to the machine.

    B
    bwilkerson217Author
    Participating Frequently
    June 27, 2018

    Alister,

         Thank you for your reply.  Our plan is a Enterprise plan shared amongst a few school districts in my area.  I was told that we cannot do device licenses and that serial number licenses are being discontinued all together.

    Can you confirm that device based licensing is not eligible for Enterprise plans? 

    When Adobe ends serial based licensing will device base licensing still be an option along side with user based licensing?

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    June 27, 2018

    Hi,

    It really depends on what is in your agreement, and it is true that Device licenses are not normally a part of an enterprise ETLA. Serial numbers are, as you say, being discontinued.

    We will be bringing forward a new multi-user lab license early next year which will give the benefits of named user use (access to services and storage, ease of administration) with the ability to use in a lab/classroom environment.

    This is being piloted in October - let me know if that is of interest to you.

    kglad
    kglad
    Adobe Expert
    June 26, 2018

    [ moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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