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stevec62489353
stevec62489353
Participant
December 9, 2016
Answered

Problem - our users are being asked to enter an Adobe Serial Number when trying to use Acrobat XL

  • December 9, 2016
  • 1 reply
  • 321 views

Problem - our users are being asked to enter an Adobe Serial Number when trying to use Acrobat XL.  This is Lycoming College.  We have a small number of users who are being asked to enter an Adobe Serial/License number when trying to use Adobe products most specifically Acrobat.  Could you offer and insight or advice.  Please respond to caravagg@lycoming.edu.

Thank you

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    This is a known issue affecting a small number of Acrobat XI serial numbers at the moment.

    Please contact customer care with your serial number and details of your account and they will be able to assist.

    To contact customer care either use the Support tab in the Enterprise Dashboard or follow the steps from here https://helpx.adobe.com/contact.html - Contact Customer Care

    1 reply

    alisterblack
    Community Manager
    alisterblackCommunity ManagerCorrect answer
    Community Manager
    December 9, 2016

    Hi,

    This is a known issue affecting a small number of Acrobat XI serial numbers at the moment.

    Please contact customer care with your serial number and details of your account and they will be able to assist.

    To contact customer care either use the Support tab in the Enterprise Dashboard or follow the steps from here https://helpx.adobe.com/contact.html - Contact Customer Care

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