Hi Lori - I am indeed familiar with the way that 10.x updates are supposed to work. In this case, I followed these steps:
- I downloaded and ran the enterprise distribution executable, stopped the installation after the files extracted, and found the source files in a subfolder within my c:\programdata\adobe folder.
- From an elevated command prompt, I ran msiexec /a acroread.msi /p AdbeRdrUpd1013.msp . I created a new administrative installation point (AIP) at \\DFSroot\software\adobereader\10_1_3 - but this failed because the installation could not write some temp files to the (hidden) plug-ins folder.
- As a workaround, I just created a new AIP, but without the patch. As you know, this created a 10.1.0 installation.
- I updated the AIP with msiexec /a \\DFSroot\software\adobereader\10_1_3\acroread.msi /p AdbeRdrUpd1013.msp and this completed without error.
- I then customized the installation with the Adobe Customization Wizard and created a transform.
- [cue ominous music] I was unable to install Adobe Reader 10.1.3 from my patched AIP with msiexec /i \\DFSroot\software\adobereader\10_1_3\acroread.msi /t mysettings.mst because I got an error about mismatched transforms.
- Okay, I said, forget the transforms. I tried the exact same command as in the previous step, but without the \t switch. It still threw errors.
- I tried applying the AdbeRdrUpd1013.msp directly to my installation of Adobe Reader 10.1.2, but it complained about being the wrong version.
- I tried again on multiple computers, both with and without 10.1.2 installed. I made sure all web browsers were closed.
- I went to the server hosting the DFS root and ran msiexec /a acroread.msi /p AdbeRdrUpd1013.msp to an AIP at f:\software\adobereader\10_1_3 - this worked. It did not have the problem writing the temp file.
- I went to create an MST with the Customization Wizard, but there was no MSI in the AIP. I realized that creating an AIP to a local drive fails to copy the MSI. I found the patched MSI and copied it to the AIP.
- Unfortunately, even this version fails to install anywhere.
The methodology I described above worked just fine with the 10.1 and the 10.2 updates. There's just something off about AdbeRdrUpd1013.msp
Any thoughts?
Hi joestern,
From what I could get from your observations and findings, I could find the following pointers:
1. Instead of going through the process listed to get the base MSI for creating the AIP (i.e. running the EXE and then stopping the process to get the contents in the programdata folder), you can directly get the 10.1.0 MSI from:
ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/en_US/
2. While creating AIPs, please ensure that you use a two step process as below:
a. Create an AIP for the base MSI installer separately
b. Patch the AIP created in step 1 above with the patch installer released.
Hence, your approach as illustrated in Steps 3 and 4 (in your post) were correct.
3. Please use the following switch to apply transforms.
msiexec /i "path to MSI" TRANSFORMS="path to MST"
4. Are you uninstalling the prior installation of Reader 10.1.2 AIP, prior to applying the 10.1.3 AIP package? You might be recveiving the errors if you did not uninstall the previous version prior to applying the AIP package.
If you are using GPO to push the AIP package out to the network systems, you may need to unlink the existing package and then re-link a new package to the OU.
Please try using the above steps to install Reader 10.1.3 using an AIP package, and let me know if it works. If it doesn't provide me with the exact error message received and a screenshot of the same.
Thanks
Ankit
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