Skip to main content
H
hannilator
Participant
January 29, 2013
Question

PSE 10 and Adobe CS6: When running silent install help is not working afterwards

  • January 29, 2013
  • 1 reply
  • 2844 views

Hello,

I'm not sure if this is the correct forum. If not: Please help me find the correct one.

I have a big issue with Adobe CS6 (and former versions like Photoshop Elements 10): When installing it from DVD running GUI everything is working fine afterwards. If I install e.g. Photoshop Elements 10 using "Silent Installation" help is not working afterwards. It states that it cannot locate the URL. I have not installed AIR and also do not plan to install it.

I have 'played' a little around with Common Files\Adobe\helpcfg and help directory. Now at least I do not get an error message but still it's not the online help which opens in the browser but the web page that is defined as 'home'.

The same I see now in Adobe CS6. I have e.g. packaged After Effects and Illustrator and when deploying it I'm not able to open help as well and I fear that this is the same issue.

Has anyone deeper knowledge about how "helpcfg" is working? Any example files? Any other help appreciated as well.

Kind regards

János

This topic has been closed for replies.

1 reply

A
Anonymous
February 2, 2013

Hello

Do you have installed Adobe Help?

Gui installation installs it, but AAMEE moves it to folder "exceptions" where you can find intruction, how to deploy it separately.

CS6 comes with Adobe Help 4 which can use only Adobe Web pages and PDF files. After installing it xml help content downloaded for version 3 is not usable anymore i'm afraid. Are you sure it will work without AIR? Install command contains AdobeHelp.air as one of its arguments

H
hannilatorAuthor
Participant
February 3, 2013

Hello,

thanks for the information. I'm pretty sure that chc will not work without AIR. As we do not want to deploy AIR on the workstations we will not install the Adobe help program. Shouldn't it go directly to the web pages (online help) when CHC is not installed? Any idea how the help system of Adobe 'works'?

Kind regards

János

H
hannilatorAuthor
Participant
February 5, 2013

@hannilator Not sure if your decision is based on deployment complexity? If so, AIR and CHC are really not difficult to wrap in a PKG for zero-touch deployment (meaning you can push to logged off Macs). Adobe is building their Community Help using AIR, is there a security reason for not deploying?


@Don Montalvo: I'm not sure about AIR and CHC as a "zero-touch" deployment under Win7. First thing when starting CHC and AIR was that it asks me if I want to upgrade it. As I do not know any settings about that and we do not want the users to see such screens I personally do not want to install it on any workstations. Also I do not see why it should be installed. If it's missing (as right now) I want the online help to be accessed. The real question is: Why is the behaviour of the help functionality is as it's right now (throwing error messages or not starting the correct URL even though the internet explorer was starting up when pressing F1). As long as I do not have any background information I will definitely not install any additional package like AIR and CHC.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices