Purchased product but only able to download on one device

[Alissa5E95]

I purchased adobe creative through collegebuys for school and I successfully downloaded on my laptop but it is not letting me install on my computer, I am only getting the option to install the 7 day trial.  Please help.  

[SuJoshi · Accepted solution]

Hello Alissa,

Kindly sign out from the creative cloud app and login again using your Gmail account under which you have an active entitlement which should fix your issue.

[Evelyn5F97]

I'm having the same issue and logging out and back in does not work.

[SuJoshi · Accepted solution]

Hello Evelyn,

We are unable to find any active subscription/license under your account. If it is a student account then I would recommend contacting your internal IT or Faculty to get more details.