"Grant offline exception" function, Internet access required?

Question

﻿﻿﻿﻿Does the Adobe Customization Wizard "Grant offline exception" function REQUIRE Internet access to validate the S/N it was given? Because it's failing with an "offline exception grant process failed..." error. The oobelib.log file pretty much indicates it's trying to access the Internet and ultimately ends with an "Adobe PRTK: Failed to validate the serial number" entry.We are trying to run the Wizard on a system located on a secure network to create a transform to install Acrobat on other systems located on this same network - all of which have no Internet access.

EnterpriseHelp · Accepted Answer

The doc is explicit: http://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/personalization.html#available-settings

Grant offline exception: Sets the PRESERIALIZATIONFILEPATH property. PRESERIALIZATIONFILEPATH grants an offline exception to the online activation requirement for volume serial numbers. If Adobe servers cannot be contacted, no activation occurs. However, if Adobe servers can be contacted, activation does occur.

You need internet access on the machine used to create the transform.

The same info resides in the admin guide: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#activation-workflow-details

Ben

Arpit Kapoor · Answer

[Moved the discussion to Acrobat Forum]

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