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A
Anonymous
July 24, 2017
Answered

"setup could not find Microsoft Visual C++ 2013 (x64) runtime on the machine. Without this, some application functionality will not work."

  • July 24, 2017
  • 1 reply
  • 4453 views

During the installation of Acrobat Standard DC 2015, if a greater version of Visual C++ Runtime (ex 12.0.41) is installed the following error is generated: "setup could not find Microsoft Visual C++ 2013 (x64) runtime on the machine. Without this, some application functionality will not work."

Seems that the AcroPro.msi has a custom action "CheckVCx64Runtime" that checks if Microsoft Visual C++ 2013 (x64) runtime version 12.0.21005 is installed on the machine. If I include the IGNOREVCRT64=1 property in the installation command line in order to avoid this error, but on the machine is installed a different version of Visual C++ Runtime, not 12.0.21005, the full functionality will be affected using this solution?

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Correct answer Steve Cordero

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]


The installer is looking for that particular version of the C++ Runtime.  It's the 64-bit version.  Is the version you have installed 64-bit or 32-bit?  

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 24, 2017

is this for an enterprise installation?

A
Anonymous
July 25, 2017

yes

S
Adobe Employee
Steve CorderoCorrect answer
Adobe Employee
August 3, 2017

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]


The installer is looking for that particular version of the C++ Runtime.  It's the 64-bit version.  Is the version you have installed 64-bit or 32-bit?  

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