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Re: Creative Cloud "File syncing disabled. Contact your IT administrator for details" ???

New Here ,
Jan 25, 2021 Jan 25, 2021

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I have tried a complete uninstall and re-install of all Adobe Products and the CC desktop app and I still get the error

"You don't have access to manage preferences for Syncing.

Permission from your IT administrator may be required."

 

Please help! I need to be able to access my synced libraries!

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New Here ,
Jan 25, 2021 Jan 25, 2021

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I am in the same boat and have tried restarting my computer and uninstalling and reinstalling my Adobe apps. Still no avail. I still get the same message that "File syncing disabled. Contact your IT administrator for details"

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Same issue here. Removed all products and re-installed everything but still get the "file syncing disabled" error. 

 

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New Here ,
May 03, 2021 May 03, 2021

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Does anyone have a solution to this problem? I am getting the same error message. I am not able to sync Adobe Capture files to Photoshop. 

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New Here ,
Jun 01, 2021 Jun 01, 2021

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I also have this problem. Don't have access to any shared library or files because of this.

I have already checked with my IT admin and they haven't changed anything.

Also uninstalled everything Adobe and reinstalled it back + restarted my Mac several times and nothing changes.

I wonder when this will get resolved ???

 

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Community Expert ,
Jun 02, 2021 Jun 02, 2021

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it admins are changing all the times something. CC app needs to run with elevated permissions.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Yeah, I know what you mean.

However, I have another team colleague, same role, same permissions, and has the same access I have and his cloud is working perfectly fine...

So wonder what is actually wrong

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Just noticed that this hasn't been resolved. For those who have IT administators creating the Adobe installer packages through the Adobe Admin Console there is a checkbox that needs to be unchecked to allow for Adobe cloud sync. See screenshot. 

 

 

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New Here ,
Oct 05, 2022 Oct 05, 2022

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I don't know if this will help everyone-- but I went into Activity Monitor (Mac, Task Manager for PC) and closed out all of the Adobe Processes and CoreSync then restarted my computer and it started working again when I reopened Creative Cloud.

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