Participant

Question

Re: Creative Cloud "File syncing disabled. Contact your IT administrator for details" ???

Forum|Forum|5 years ago
January 25, 2021
5 replies
5732 views

I have tried a complete uninstall and re-install of all Adobe Products and the CC desktop app and I still get the error

"You don't have access to manage preferences for Syncing.

Permission from your IT administrator may be required."

Please help! I need to be able to access my synced libraries!

This topic has been closed for replies.

A

Anonymous

I don't know if this will help everyone-- but I went into Activity Monitor (Mac, Task Manager for PC) and closed out all of the Adobe Processes and CoreSync then restarted my computer and it started working again when I reopened Creative Cloud.

C

cwcampb

Participant

Just noticed that this hasn't been resolved. For those who have IT administators creating the Adobe installer packages through the Adobe Admin Console there is a checkbox that needs to be unchecked to allow for Adobe cloud sync. See screenshot.

E

EstivaliH

Participant

I also have this problem. Don't have access to any shared library or files because of this.

I have already checked with my IT admin and they haven't changed anything.

Also uninstalled everything Adobe and reinstalled it back + restarted my Mac several times and nothing changes.

I wonder when this will get resolved ???

Abambo

Community Expert

it admins are changing all the times something. CC app needs to run with elevated permissions.

ABAMBO | Hard- and Software Engineer | Photographer

E

EstivaliH

Participant

Yeah, I know what you mean.

However, I have another team colleague, same role, same permissions, and has the same access I have and his cloud is working perfectly fine...

So wonder what is actually wrong

E

Emily5E99

Participant

Same issue here. Removed all products and re-installed everything but still get the "file syncing disabled" error.

S

SavageSalad

Participant

Does anyone have a solution to this problem? I am getting the same error message. I am not able to sync Adobe Capture files to Photoshop.

J

Josephine5CF1

Participant

I am in the same boat and have tried restarting my computer and uninstalling and reinstalling my Adobe apps. Still no avail. I still get the same message that "File syncing disabled. Contact your IT administrator for details"

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