I would like to know this too. I have spent about a month trying to get in contact with sales. So far, all the phone numbers either do not answer, or if I get a person, they hang up.
Spent another three (3) hours trying to get some sales, or support person. From India they scheduled a teams meeting. They just never showed up. I am spending quite a bit of resources and cash on these products, of which I have no support. How can we corrent this ? I need to speak to support or sales to get these issues resolved. It is costing us big bucks. Much of which I may have to bill Adobe for. It is a simple request to speak to a representive. HELP!
I cannot use the chat to discuss these issues. No one on the end of the chat is actually helpful, once you do get past the automation.
I need to speak to support in order to get a handle on these licences which are costly. I cannot purchase a $1000.00 licence and then have it evaporate after four (4) months. It is more a billing and product licening issue. A couple of "have to re-purchase" licences is costly. Help!
If this is a Teams/Enterprise plan, your IT dept's admin has a web-based Admin Console to easily manage licenses and billing. And your admin can submit a help request ticket for whatever technical problems you're having.
I understand the use of the web based console. I need to speak to a service rep, customer support rep, a real person.
As admin (CIO) I am trying to manage our account as best I can. I cannot do that without some Adobe Support. Service reps who make Teams meetings, and then never show up. I have even called the head office, at which time, I was hung up on multiple times. This is a problem. Especially the amount of money I am talking about. Is there any way we can speak to a real person ? If not, I will be trying to recover costs.
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