Re: Security Alert popup - Revocation info for security certificate not available

Forum|Forum|1 year ago
January 31, 2024
2 replies
4706 views

I've been getting this on about 10 (out of 50) workstations, we have a plan through SUNY and all of these are the Shared Device licenses and using federated accounts through our AD. All are Windows 10 LTSC 21hx with all security updates applied. Chrome is updated to current as well. All apps are up to date, or so says the desktop app.

One of the specific certs is for adobe.io, but other machines have also had a second cert that I don't remember but was associated for the CC apps.

I can't count how many times I've installed the certificates, had a message come back that it installed OK, and then had the same pop up for the (I assume) same certificate in a few minutes. I'm currently monitoring a PC that I just spent the last half an hour clicking on install certificate... There really needs to be a tool to reinstall all certificates needed since this comes up somewhat frequently for different users. I looked all over the Adobe adminconsole looking for a tool and didn't find one.

This topic has been closed for replies.

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Chris229404289aa4

Participant

Having the same issue here, Not all workstations and using federated accounts.

Having troubles finding a solution that isn't reducing security measures in place.

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Greg32395104qhgxAuthor

Participant

I tried contacting support through the Admin panel, but the form wouldn't let me fill in a product, and the drop down was empty. You can not proceed to filing a problem unless the product is entered into the field. Very frustrating! I haven't had time to get back to this and figure it out on my own.

I will say that so far none of our students are showing this. Might be because students have no permission to install anything and the system reads this and ignores the message. Also might mean that this is coupled to an Adobe file stuck somewhere in a roaming or local profile.

And you are right, I'm not going to lower security to fix this. I'd rather switch to another product before doing that (but I keep losing this battle). Either support has to fix the problem with creating a case, or they need to check into these forums as part of their daily duties and help people that can't make other forms of support work. It's not like any of us are using these products for free, everyone pays each year and therefor support should be here for us when we need it! Just my department is over $7k a year, the last application that I used that had this much per year had simple methods to get support, and generally solved the issue within hours. Yes you can see I'm a bit unhappy with the lacking support options and I guess I'm going to have to call the "emergency" phone for something that is nuisance level and could be handled over email. Just need to hammer out a few hours to be stuck on the phone.

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Blake23301780nvo0

Participant

Make sure the certificate authority is reachable. We were having this issue and found out our security provider was blocking the IP needed to validate the cert.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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Greg32395104qhgxAuthor

Participant

I simply tagged onto a thread that was years old yet still a problem with the exact same topic. It shows a trend of things that need a better fix.

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