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A
Anonymous
June 21, 2011
Answered

Reader 10.1 update deployment through SCUP losing customizations.

  • June 21, 2011
  • 2 replies
  • 5867 views

Hi All,

I am currently in the process of testing the deployment of Adobe reader updates through the published SCUP catalogs and SCCM in a very large enterprise environment. I have run into an issue whereby %95 of workstations appear to be falling in scope for the base 10.1 update package and not just the msp patch. When testing this 'Adobe Reader 10.1 English' update the result is all corporate customizations that were built into the original 10.0.1 package are removed and the application returned to default settings.

Is anyone able to provide any guidance on the deployment of Reader X updates through SCUP in such a way the corporate settings are not lost?

Regards,

Ben

This topic has been closed for replies.
Correct answer EnterpriseHelp

Hi Ben,

Many thanks for taking the time to post a detailed response. It sounds like to manage Adobe Reader X in an enterprise environment where you wish to maintain custom corporate settings the process will be to perform a quarterly deployment of the Adobe Reader rollup MSI with the MST containing custom settings through the normal SCCM software deployment method and then inbetween these quarterly releases use SCUP and SCCM software updates to deploy MSP patches. It was our hope that we could use our current Reader 10.0.1 base package ongoing and just apply any future 10.x patches without having to redeploy any new base MSI's but this doesnt appear possible. This is a little disapplointing given the work now required to repackage and redeploy new base MSI's every quarter in a large enterprise environment.

Many Thanks

Ben


Hi Ben,

There won't be MSI's every quarter. The 10.1 was unique in that it was the first major dot release. In fact, the hope is that they will be quite rare. You should be able to just apply MSPs (whether quarterly or an out of cycle patch) from here on out.

Ben

2 replies

B
BusterF
New Participant
November 4, 2015

4 years later and we are running into this issue with Acrobat DC.  In our customization we are turning off all online services and when the patch is applied everything is being turned back on.

J
JainAkshat
Participating Frequently
June 21, 2011

Hi Ben,

Please confirm what all settings are you loosing.

-Akshat

A
Anonymous
June 29, 2011

Akshat,

I'm hearing that the customizations are only overwritten if they were created with the reader customization tool. Alternatively they can be set via GPO. I can't fnd a link to the process of setting the cusomizations (mainly disable auto-updates) using a GPO. Is that documented anywhere?

Thanks

A
Anonymous
June 29, 2011

jmarcum,

Whether or not customizations are overridden has nothing to do with the Customization Wizard and its use in any workflow. What controls changes to deployed applications on an update is whether the new installer is an MSI or MSP. Deploying an MSP update leaves all settings alone. Deploying an MSI (e.g. 10.1) uninstalls the previous install and removes existing settings. MSIs will be released rarely, but you should still save and reuse your MST.

An alternative to predeployment setting configuration via the Wizard and and MST is to use post-deployment configuration via GPO. There is information about GPO in the admin guide (http://www.adobe.com/go/acrobatitinfo), but of course its third party technology so MS is probably the right place to go for extensive details.

You should also consider downloading the Enterprise Toolkit (formerly AIM-same location as admin guide) which contains the Preference Reference (400+ preferences documented) and other informational tools.

hth

Ben


You can't use the custom mst with SCUP. That's the problem. You guys should preserve our settings our your SCUP updates are useless.

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