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Nikoss8
New Participant
July 1, 2020
Answered

Receiving verification code that I didn't ask for

  • July 1, 2020
  • 5 replies
  • 34127 views

Hello everyone,

 

I'm an academic employee and I have a school account to Adobe. The only Adobe product that I use on a daily basis is the Acrobat pdf reader. Since some weeks ago, I'm constantly receiving emails from "account-noreply@adobe.com", and the emails contain the following:

 

Your verification code is:
xxxxxx 
If you did not request this, please contact us immediately.
Thanks,
Adobe

 

I receive these emails every day, 2 or 3 times a day. I don't know why I'm receiving them and how to stop them. Anybody knows what is it about? I contacted my IT department and they don't know why this is happening.

    This topic has been closed for replies.
    Correct answer Dj_Creative_enthusiast

    Hi Nikoss8,

     

    I apologize here for the inconvenience caused to you and you were unable to contact Adobe Support Team as per the steps shared earlier. I have sent you a private message with the Direct Phone Number that you may refer to and call them directly so that they can assist further.

     

    Hope this helps.

     

    Thank you.

    5 replies

    F
    famepanitsra
    New Participant
    January 20, 2022

    Same with me. I have been receiving verification code for 3 months, 5-6 times a week. It's so annoying and I don't know what to do.

    E
    Ellis5FF3
    New Participant
    January 20, 2022
    I would just cancel it. I didn't know how to stop it, too, and I deleted my
    account. That stopped the hacking and trolling.
    D
    defaultp382yyrpegwk
    New Participant
    May 10, 2021

    This happens every time I reboot my PC.

    Abambo
    Abambo
    Adobe Expert
    May 10, 2021

    If you are on an individual licence: Contact Adobe customer support! Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

     

    elso contact your local support. Those people should be able to contact customer support and get instructions on how to proceed.

    ABAMBO | Hard- and Software Engineer | Photographer
    E
    Ellis5FF3
    New Participant
    December 16, 2020

    I have the same issue, could I also have the Direct Phone number?

    Thanks

    S
    Sh.77
    New Participant
    July 24, 2020

    Hi! I faced the same issue, I got a verification code sent to me but I didn't request for one. When I click the link it gives me the same message, how can this problem be resolved?

    S
    storeyrj
    New Participant
    September 11, 2020

    Do NOT click on the links. That sounds like a phishing link. An authentic Adobe code, should just be a number which you type into your PC. 

    I have been hit with a stream of codes today. Most came from a phishing number, as I doscovered when I checked it on Who Called Me. One came from Adobe, so I guess the hacker tried logging in, which generated a genuine 2 factor code. 

    D
    Dj_Creative_enthusiast
    Adobe Expert
    July 1, 2020

    Hi Nikoss8,

    Thank you for reaching out to us here.

     

    As per the regular process, the verification email with a security code is sent only when there is an attempt to Sign in using the same email address. Since you have mentioned that you did not request a security code and the message states to contact Adobe Support immediately, I would request you to Click on https://helpx.adobe.com/contact.html  to contact Adobe staff to help. Be sure to remain signed in with your Adobe ID before accessing the link.

     

    Thank you. 

      N
      Nikoss8Author
      New Participant
      July 1, 2020

      Hello Deepjyoti_Acharjee,

       

      Thanks for your answer. The thing is that when I follow your link, I get a message that I should contact my IT support or my administrator (because they provide me the Adobe software). I don't find any way to contact somebody at Adobe directly. But my IT department suggested me to contact Adobe because they don't know how to solve the problem...

      D
      Dj_Creative_enthusiastCorrect answer
      Adobe Expert
      July 6, 2020

      Hi Nikoss8,

       

      I apologize here for the inconvenience caused to you and you were unable to contact Adobe Support Team as per the steps shared earlier. I have sent you a private message with the Direct Phone Number that you may refer to and call them directly so that they can assist further.

       

      Hope this helps.

       

      Thank you.

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