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marcialp25750203
New Participant
September 7, 2015
Question

Reinstalling CS6 Enterprise Edition Failed

  • September 7, 2015
  • 1 reply
  • 752 views

I am trying to reinstall all of the CS6 programs from the original installer, unfortunately it fails and throws the following message "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.". Looking more closely to the installation log file located in /private/var/log/install.log I found the following message:

Sep  8 00:32:53 MacBook-Pro.local installd[422]: ./preupgrade: AAMEE Installer : Exit code of AdobeDeploymentManager is (79)

Sep  8 00:32:53 MacBook-Pro.local installd[422]: ./preupgrade: AAMEE Installer : Exit ...

Sep  8 00:32:53 MacBook-Pro.local install_monitor[13996]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Sep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: releasing backupd

Sep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: allow user idle system sleep

Sep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Master Collection CS6 Mac_Install.pkg”

Sep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: Running idle tasks

Sep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: Removing client PKInstallDaemonClient pid=13975, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Sep  8 00:32:53 MacBook-Pro.local installd[422]: PackageKit: Done with sandbox removals

Sep  8 00:32:54 MacBook-Pro.local Installer[13975]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Sep  8 00:32:54 MacBook-Pro.local Installer[13975]: IFDInstallController 10DE0 state = 8

Sep  8 00:32:54 MacBook-Pro.local Installer[13975]: Displaying 'Install Failed' UI.

Sep  8 00:32:54 MacBook-Pro.local Installer[13975]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

I already tried doing a clean installation by removing every Adobe file from the system and running the installer, but it keeps failing. Is there a way to solve this problem? thanks!.

This topic has been closed for replies.

1 reply

Steve Werner
Steve Werner
Community Expert
September 8, 2015

It's hard to help you unless you tell us more about your system, and what you're doing.

What computer platform? Are you installing on the same computer?

You may need to clean up your computer first to make sure all Adobe apps are cleaned off. Try this:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

M
marcialp25750203Author
New Participant
September 8, 2015

My system is OS X Yosemite 10.10.5, I am running the original installer in the same computer that I had the installation before and I already run the Adobe Cleaner Tool, which doesn't actually find anything to clean because I already removed all the Adobe files from the system.

Steve Werner
Steve Werner
Community Expert
September 8, 2015

Moving to Downloading, Installing, Setting Up forum.

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