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Remote Update Manager (RUM) Executed as local system account AUSST

New Here ,
Jul 24, 2020 Jul 24, 2020

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Can Remote Update Manager (RUM) be executed as local system account and connect to on premise AUSST?

I have set up AUSST on a server, Domain users are abled to connect and update adobe products from the server. I want to be able to use sccm to trigger the updates, but SCCM client runs as the local system account. When I need the local system account to have access to network resources we add Authenticated users to the Appropriate ACL and things work. 

 

I have tried adding the accounts below to IIS as well as the folder structure and share starting with Read, modify and full rights.

  • Authenticated Users
  • Everyone
  • Domain computers
  • Domain users
  • As well as the specific AD computer account I am testing on. 

 

07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################
07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################
07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | Launching the RemoteUpdateManager...
07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | RemoteUpdateManager version is : 2.4.0.2
07/24/20 15:56:40:405 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | **************************************************
07/24/20 15:56:40:405 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | Initializing AcrobatUpdateHelper...
07/24/20 15:56:40:406 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | **************************************************
07/24/20 15:56:40:407 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | Starting ARM CheckForUpdate...
07/24/20 15:56:43:582 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | No updates available for [AdobeARM]
07/24/20 15:56:43:872 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ARM CheckForUpdates failed for [Reader]. ARM Exit Code = [140300]
07/24/20 15:56:43:873 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | **************************************************
07/24/20 15:56:43:874 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | **************************************************
07/24/20 15:56:43:874 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | Failed to unload HDPIM library ...
07/24/20 15:56:43:875 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################
07/24/20 15:56:43:875 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | Ending the RemoteUpdateManager Return Code (1)
07/24/20 15:56:43:875 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################
07/24/20 15:56:43:875 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################
07/24/20 15:56:43:875 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 |


[2020-07-24 15:56:40:0510] Adobe ARM 1.824.38.2551 logging started.
[2020-07-24 15:56:40:0510] Command Line: /RUM /IsUpdateAvailable /ProxyUserName:"" /ProxyPassword:"" /PRODUCT:AdobeARM
[2020-07-24 15:56:43:0299] Failed to get Value for StringID: IDS_ACTION_CONNECTING
[2020-07-24 15:56:43:0321] BITS AddFileSet failed with error:
[2020-07-24 15:56:43:0321] Error Code: -2147024629
[2020-07-24 15:56:43:0321] downLoadFileSet() failed
[2020-07-24 15:56:43:0321] Error Code: -2147024629
[2020-07-24 15:56:43:0321] Failed to get Value for StringID: IDS_TITLE_CHECKING
[2020-07-24 15:56:43:0337] BB download failed: http://PRODADOBEUPD.PUTNAMINV.com:80/updates/Acrobat/arm-manifests/win/ArmManifest3.msi
[2020-07-24 15:56:43:0554] Adobe ARM 1.824.38.2551 logging finished.
[2020-07-24 15:56:43:0765] Adobe ARM 1.824.38.2551 logging started.
[2020-07-24 15:56:43:0765] Command Line: /RUM /IsUpdateAvailable /ProxyUserName:"" /ProxyPassword:"" /PRODUCT:Reader /VERSION:19.0
[2020-07-24 15:56:43:0790] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2020-07-24 15:56:43:0790] ProductName: Adobe Acrobat Reader DC
[2020-07-24 15:56:43:0790] ProductVersion: 19.021.20058
[2020-07-24 15:56:43:0790] ProductUACPatching: enabled
[2020-07-24 15:56:43:0826] Failed to get Value for StringID: IDS_ACTION_CONNECTING
[2020-07-24 15:56:43:0826] BITS AddFileSet failed with error:
[2020-07-24 15:56:43:0826] Error Code: -2147024629
[2020-07-24 15:56:43:0826] downLoadFileSet() failed
[2020-07-24 15:56:43:0826] Error Code: -2147024629
[2020-07-24 15:56:43:0826] Download manifest Job is not in Transferred state
[2020-07-24 15:56:43:0826] Error Code: 14007
[2020-07-24 15:56:43:0826] ** Setting Error Condition:
[2020-07-24 15:56:43:0826] Error Code: 140300
[2020-07-24 15:56:43:0826] Failed to get Value for StringID: IDS_TITLE_NOT_UPDATED
[2020-07-24 15:56:43:0826] Failed to get Value for StringID: IDS_ERROR_DOWNLOAD_DESCRIPTION
[2020-07-24 15:56:43:0826] Failed to get Value for StringID: IDS_ERROR_DIALOG_DETAIL
[2020-07-24 15:56:43:0826] Failed to get Value for StringID: IDS_TITLE_CHECKING
[2020-07-24 15:56:43:0836] BB download failed: http://PRODADOBEUPD.PUTNAMINV.com:80/updates/Acrobat/arm-manifests/win/ReaderDCManifest3.msi
[2020-07-24 15:56:43:0844] Adobe ARM 1.824.38.2551 logging finished.

 

Is it possible to run RemoteUpdateManager.exe as the local system account, or execute it as someone other than a domain user. 

 

Kindly Mark,

TOPICS
Deploy and package apps , Enterprise , Troubleshooting

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correct answers 1 Correct answer

Advocate , Jul 24, 2020 Jul 24, 2020

Hi Mark,

Adobe Reader and Acrobat Updater (Adobe ARM) is not designed to be launched in Local System context.

In RUM workflow it must be launched elevated in User context.

 

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Advocate ,
Jul 24, 2020 Jul 24, 2020

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Hi Mark,

Adobe Reader and Acrobat Updater (Adobe ARM) is not designed to be launched in Local System context.

In RUM workflow it must be launched elevated in User context.

 

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Which is not actually true, you can kill AdobeARM with taskkill 

taskkill /F /IM AdobeARM.exe

and RUM will run just fine after that.

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