RUM not updating Acrobat to 18.011.20035

[joeln78231135]

Here is my log and this is happening across the board on multiple OSX Sierra (10.12.6) and High Sierra (10.13.3) installations when running "sudo RemoteUpdateManager"

RemoteUpdateManager version is : 2.2.0.2

Starting the RemoteUpdateManager...

**************************************************

Following Acrobat/Reader updates are applicable on the system :

(AdobeAcrobatDC-18.0/18.011.20035)

**************************************************

**************************************************

*** Installing (AdobeAcrobatDC-18.0/18.011.20035) ...

*** Failed to install (AdobeAcrobatDC-18.0/18.011.20035) ...

**************************************************

No new applicable Updates. Seems like all products are up-to-date.

Following Updates failed to Install :

(AdobeAcrobatDC-18.0/18.011.20035)

**************************************************

RemoteUpdateManager exiting with Return Code (2)

Contrary to Adobe's belief all products are not up to date nor open during installation and the update remains available. If I update via the GUI it works fine, we just have hundreds of machines so this isn't really feasible. Anyone else running into this?

Thanks!

[rpandita · Accepted solution]

Hi joeln78231135 ,

1. Please make sure you run RUM as SUDO.

2. Run the log collector tool and upload the file to google drive and share the link with us - Log Collector Tool

~Rohit

[joeln78231135]

I'm running as SUDO, you have to otherwise it won't run at all. Seems to be working now however after yesterdays update and a few reboots to the machines in question. Thanks!