is that an unsolicited email? or did you open a issue with adobe support?
you can also click answer and see if the recipient domain is adobe.com. (don't send, just check.)
"Gabriele Metters <c******@*****.com>" This do not seems trustworthy.
**PII removed via the moderator**
the name can look flakey, but the domain is what's important and that is correct, adobe.com
do you have or have you had contact with adobe support?
I did not.
then it does sound flakey.
my german is weak. is that email only asking for you to take a survey?
If what has been told in the mail is true (that you tried to add Acrobat licences and that failed), contact Adobe support via the admin console (https://adminconsole.adobe.com/support) and let them help you.
Scam and spam mails do not use the adobe.com domain, but it is possible to give you the impression of such a mail address. When analysing the mail header or the mail source file, you will detect such message spoofing. In addition, most mail servers nowadays try to check if the mail server is authentic.
As a side note: it is good to be sceptical. I never click links in mails, when I'm not 100% sure that the mail comes from a confirmed source.
Hi, I got an email from the same person. I'm also not sure if it is scam but I think so, because today I got a second email from this person.
The myth of "adobe.com" is safe is being repeated far too much. Anyone can send fake email from any email address at all. So receiving an email from firstname.lastname@example.org means NOTHING AT ALL. `Of course people want an easy way to detect fakes but it is very bad to keep repeating this myth. It no more proves it is from Adobe, that receiving a letter with an address written at the top proves it is from that address.
You need to look into the mail headers. Spoofing e-mail addresses is possible, however, all major mail gateways are asking for confirmation that the mailserver is genuine, which respricts the spoofing possibilities. But the headers really show what happened.
The only way to know for sure is to get confirmation from Adobe (@iCharles ) that this person exists inside the Adobe universe.
Without giving addational information on account, myself or company, I replied today. Let`s see what will happend. I also wrote "Gabriele" about my thoughts of being a Scam-Mail.
don't actually send an email, but click the email@example.com email address and carefully check to see if the reply would be sent to that email address.
if it is not, you've confirmed it's a scam.
if it is, it still may be a scam, or it may not be a scam.
p.s. con is a suggestive email name for a scammer with sense of humor.
At least the firstname.lastname@example.org seems to be legit. We had a genuine contact to Adobe employees 2 years ago for some contract related discussion.
I got contaced with the exact same Mail after I failed to import new users via csv. So it´s relating to an real error, seems fine to me.
<trying to contact con05545>