Sign in continue's to login one of our users with a personal account and not business

Report · Jun 19, 2024

I have tried reinstall the cloud app and nothing seems to fix this so I need you guys to sort this out in back end.

Report · Jun 19, 2024

It sounds like your user is being logged into the business account instead of their personal account. Please refer to this help document for guidance on managing Adobe profiles. Ensure that the user selects the correct profile (business or personal) during the sign-in process.

Best regards,

^CS

In Response To iCharles · Jun 19, 2024

Its the other way around its logging into a personal account and not business.

I want the user in a business account where they can access the apps we are paying for not personal there its asking them to buy software.

I never get the profile chooser just a sign in screen and it goes straight in.

In Response To Vaughn38143910c8cq · Jun 19, 2024

The user would have to sign out in that case and sign in again. Have you tried the steps mentioned below?

When you sign in, Adobe filters the list of profiles to the most appropriate ones. If there's only one applicable profile for the app or service you’re trying to sign in to, that profile is chosen automatically.

However, if you have a Personal Profile and one or more Business Profiles, use the Automatic profile selection setting to exclude your Personal Profile during sign-in. So, if you only have one Business Profile, you won't be prompted to select a profile at sign-in.

This setting is turned on by default for users with a mix of Personal and Business Profiles. For other users, it's turned off by default.

To turn automatic profile selection on or off, do the following:

Sign in to your Adobe Account with your email and password.
Go to Account and security > Sign-in and security.
Turn off the Select my profile automatically option.

^CS

In Response To iCharles · Jun 19, 2024

i have already went into the settings and turned off Select my profile automatically.

And signed the user in and out multiple times.

In Response To Vaughn38143910c8cq · Jun 19, 2024

Hi there,

I understand that one of your users is having trouble signing in with the correct profile.

To resolve this issue, please refer to the steps outlined in the help document specifically for Teams and Enterprise users here: Resolve trial error

If you continue to experience difficulties, please let us know; we will be happy to assist further.

^BS

In Response To Bani Verma · Jun 20, 2024

none of this worked the user's account is still stuck as a personal account.

In Response To Supinder38160141nrqc · Jun 20, 2024

now the account is stuck in french and won't switch back to english. I need you guys to just delete this account for me. I have tons of work to do and don't really have time to be messing with this. There also needs to be a standalone app to switch profiles.

In Response To Vaughn38143910c8cq · Jun 20, 2024

Hi @Vaughn38143910c8cq

Thanks for letting us know, can you please check if you do not have any default profile selected, details can be checked in the KB below

https://helpx.adobe.com/in/enterprise/using/manage-adobe-profiles.html

Also, can you share a screenshot of the screen which is stuck in french with me ?

If yes, please do not post it publically here in the forum, instead send it to me via a DM

In Response To Gurdeep.Singh · Jun 24, 2024

I need business support for this.

I have users that cannot use the software we are paying for.

In Response To Vaughn38143910c8cq · Jun 24, 2024

Hi there,

Sorry to hear that you are still having trouble. If you are a System administrator or Support administrator, you can directly contact the support team via the support tab in the Adobe Admin Console. For more details, see: https://adobe.ly/3XAPovW

^BS

In Response To Vaughn38143910c8cq · Jul 18, 2024

Did you find out a fix for this? One of our users is experiencing the same issue.

In Response To Eric38687593b9mt · Jul 19, 2024

@Eric38687593b9mt Please confirm how you identified that the user's Adobe ID is activated, not the Federated ID. To begin with, the user might have only one identity type. Is the user getting any licensing error after signing in to the application?

In Response To Eric38687593b9mt · Jul 22, 2024

This is still an outstanding issue and its getting to the point where we will have to reconsidering using this for our organization.

In Response To Vaughn38143910c8cq · Jul 23, 2024

Hi there,

Sorry for the frustration caused. As we have mentioned earlier, this issue needs experts, and for that, the Admin needs to contact the support team directly.

If you are the Admin, then I would recommend contacting the support via Support tab in the Admin Console, to know more see: https://adobe.ly/3WiM32x

Hope this helps.

^BS