Track user license usage and activity for named users

[Lee Jones - Mt. SAC]

Can we get a "last logged on" report in the user export? I want to manage our license assignments, and right now everybody that asks for an Adobe licenses gets one. I want to remove inactive users to control license allocation. I could not find a report. According to Adobe Support, they cannot track login activity because we use named user licenses. They did suggest that I could export the Content Logs, that's better than nothing but a last activity would make much more sense.

[iCharles]

Hi @Lee Jones - Mt. SAC,

While Adobe does not currently provide end-user login and usage data directly, we encourage Enterprise customers to leverage their identity provider to supply the most accurate and up-to-date login and usage data across all leveraged SaaS applications.

^CS

[Lee Jones - Mt. SAC]

Currently? I've asked for that since 2018, that's half a decade and counting. With the DOJ suing Adobe for subscription practices, isn't it time that Adobe offers basic usage reporting?

[kevin stohlmeyer]

@Lee Jones - Mt. SAC I know our IT security dept would freak out if we allowed an external cloud-based vendor access to every local users computer inside our firewall.

[Lee Jones - Mt. SAC]

Ah, so would mine (and so would I). I'm saying there should be options in Adobe Admin Console to report on things. For example, you can export directory users, why not last login time in that export? You can go to Settings and get a Content Log report, why not a Product Usage report?

[kevin stohlmeyer]

I've asked previously and that is the specific thing that would cause issue. The Admin Console is cloud based so in order to report on usage that system would need to be able to reach out to individual machines and store that information in the cloud.

[Leslie24720916a85r]

What's even funnier is they have, what appear to be pretty robust reports available for their "Sign" product, which I thought was of lesser capability than Acrobat Pro..

https://helpx.adobe.com/sign/using/reports/reports-overview.html

[kevin stohlmeyer · Accepted solution]

@Lee Jones - Mt. SAC We used to use OCS Inventory OCSNG to track usage and switched to Flexera.