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New Participant
June 12, 2024
Answered

Track user license usage and activity for named users

  • June 12, 2024
  • 2 replies
  • 1759 views

Can we get a "last logged on" report in the user export? I want to manage our license assignments, and right now everybody that asks for an Adobe licenses gets one. I want to remove inactive users to control license allocation. I could not find a report. According to Adobe Support, they cannot track login activity because we use named user licenses. They did suggest that I could export the Content Logs, that's better than nothing but a last activity would make much more sense.

Correct answer Kevin Stohlmeyer

@Lee Jones - Mt. SAC We used to use OCS Inventory OCSNG to track usage and switched to Flexera.

2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
June 14, 2024

@Lee Jones - Mt. SAC We used to use OCS Inventory OCSNG to track usage and switched to Flexera.

Legend
June 13, 2024

Hi @Lee Jones - Mt. SAC,

While Adobe does not currently provide end-user login and usage data directly, we encourage Enterprise customers to leverage their identity provider to supply the most accurate and up-to-date login and usage data across all leveraged SaaS applications.


^CS

New Participant
June 18, 2024

Currently? I've asked for that since 2018, that's half a decade and counting. With the DOJ suing Adobe for subscription practices, isn't it time that Adobe offers basic usage reporting?

New Participant
August 13, 2024

I've asked previously and that is the specific thing that would cause issue. The Admin Console is cloud based so in order to report on usage that system would need to be able to reach out to individual machines and store that information in the cloud.


What's even funnier is they have, what appear to be pretty robust reports available for their "Sign" product, which I thought was of lesser capability than Acrobat Pro..

 

https://helpx.adobe.com/sign/using/reports/reports-overview.html