Transferring Account Ownership

[brendanp81331643]

Hi,

So our current account owner has left the company, he still is the owner of the account and all the assets.

I am the new In-house designer, so obviously need full ownership. What is the best solution to this.

Thanks,

Brendan

[Just Shoot Me]

That all depends on whether that person used a personal CC or the companies CC.

Does anyone have his Adobe ID Login username and password?

[brendanp81331643]

He used the companies CC. I have his Login but not his password unfortunately.

[Just Shoot Me]

You can get the password for that Adobe ID from the Login page if you have access to the email address that was used.

The Adobe ID is an Email Address and Password. Hopefully he used a Company associate email address that someone in the company has access to.

There should be a link saying something like "Forgot Password" on the login page.

[alisterblack · Accepted solution]

Manage your teams membership

Change the primary administrator

To change ownership of your teams account, the existing primary administrator must transfer the rights to a secondary administrator on the account. The change primary admin option appears in the admin console only if you are the account’s current primary administrator. If you are a secondary administrator on the team account, and your primary administrator is unavailable to make the change, you must contact support.

To promote an administrator to become the new Primary Administrator you must send an invite via the Admin Console, to an existing secondary administrator. The invited administrator must accept the invite and the terms and conditions. The invited administrator must also input a payment method and have the same country settings as yours.

[Pawel25652791vjdx]

Hello Adobe, 

I want to follow on that thread as I'm in a similar situation except that the primary owner can access to the account but he cannot transfer the ownership as I am from other country. Is there anything that can be done here? thank you