Trouble (re)creating user - No name and user can't sign in

Forum|Forum|3 years ago
April 12, 2022
2 replies
1382 views

I created a new user in my Teams account through the add license process, and there was no option to add the first and last name. I figured I'd be able to add later in the users panel. Instead, there is/was '[None]' and no option to edit. So, I deleted the account and recreated it adding the names. It just reappeared with the '[None]' again. Naturally, I impatiently deleted and recreated it AGAIN. No dice.

So, I left it and told the user to try logging in with the most recent invitation, but they are getting a spinning pinwheel. I have again deleted the account.

Is there a period we must wait to recreate an account? Is there a reason Business Teams admins can't change the names of users? Can we not reuse email addresses?

Any insight is appreciated.

This topic has been closed for replies.

T

Test Screen Name

Legend

I believe accounts are for a single human. So you can't normally change names or reassign other people to the same email. I believe there is a long wait before emails can be reused. Sorry no idea about the blank name, doesn't sound good.

BillyTheAngryAuthor

Participant

I see. That doesn't seem like such a good idea. I can think of several reasons a single human's name would change and their email wouldn't. For instance, someone gets married. But the name isn't really a huge concern at this point and I probably should've just let it slide. I am pretty sure the end user can change their name to whatever they like in their profile... But my adhd 'attention to detail' caused me to create - delete- create- delete who knows how many times... and the end user has neem unable to log in at all.

I have now waited a couple of days and just recreated the account (entered names that still show up as [None], but I am sticking to it now. If this doesn't work, I will created an email alias for the user and just use that. Just seems a little clunky.

Thanks for some insight though.

LinSims

Community Expert

You can change the person's name. You can even change their email address as long as you DON'T DELETE the account. As soon as you do, Adobe prevents the email attached to the account at the time of deletion from being reused. I think that's to prevent the billing software from getting confused and billing someone who is no longer a subscriber (if there are multiple Adobe IDs with the same email address), but that's just a guess on my part. I think that all the backend software uses the email address to identify different accounts, not the Adober ID, so they have to be unique.

LinSims

Community Expert

Let me move this to the Enterprise & Teams forum, where you are more likely to get an answer for your question.

BillyTheAngryAuthor

Participant

Thanks!

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