Trying to add a new user In Admin Console but get an error

[LoulouGIS24]

Hi,

I ahve tried to add new users but am getting this error when I click on save.  If someone can advise what I need to do.

You must enable editing to add, remove, or edit users managed by a synced directory. To enable editing on a synced directory, go to Sync > Enable editing and perform the desired action. Note that any changes made manually to users of a synced directory will be overwritten upon the next sync cycle if not aligned with the information being passed from the directory.

Thanks

Louise

[Anshul_Nautiyal]

Hi LoulouGIS24,

Thank you for reaching out. I can see two active Teams subscriptions associated with the Adobe ID you used to post your query. To assist you better, could you please share a screenshot of the error message you’re receiving when attempting to add a user?

In the meantime, here are a few troubleshooting steps you can try:

Use a Different Browser:

Attempt to add the user using a different browser to rule out browser-related issues.

Clear Browser Cache:

Clear the cache and cookies in your current browser and try again.

Check with Other Admins:

If there are other administrators for your account, ask them to try adding the user to determine if the issue is permissions-related.

If the issue persists, feel free to provide additional details, and we’ll help resolve this as quickly as possible.

Regards,

^AN

[LoulouGIS24]

Hi, Please find attached the error I get when trying to add new users. Thanks

[Bani Verma]

Hi there, 

Thanks for sharing the screenshot. According to the error message, you are using a sync tool to manage users. Please check the following help documents for help: User Sync Tool (UST), Azure sync, and Google Federation. 

Meanwhile, I am reviewing the details and will reply soon. 

^BS

[Anshul_Nautiyal · Accepted solution]

Hi @LoulouGIS24,

Thanks for reaching out. It looks like you're encountering an issue with adding new users due to the directory being managed externally. Follow these steps to resolve it:

Verify Directory Management Configuration: Confirm that the new users being added belongs to an Active Directory (AD) group synchronized with Adobe Admin Console. The error message appears when the user is missing from the AD group configured for syncing.

Add the User to the Correct AD Group: 
Identify the AD group that syncs with the Admin Console.
Add the users to this group in Active Directory.
Wait for the next sync cycle (typically 45 minutes) for the user to appear in the Admin Console.

Check for sync errors in the Sync History section of the Admin Console to ensure the AD-to-Adobe sync process works correctly.

Please let us know if you require any further assistance. 

Regards,
^AN

[Davin5ced]

Where is this located in the menu/settings?: "Verify Directory Management Configuration: Confirm that the new users being added belongs to an Active Directory (AD) group synchronized with Adobe Admin Console. "

[Anshul_Nautiyal]

Hi @Davin5ced,

Thanks for reaching out. You can log in to the Adobe Admin Console, go to Settings > Directory Details > Sync to review the sync status. Additionally, you can navigate to the Users tab, select Directory Users, choose your primary directory, and verify whether the user you’re trying to add appears there.

Could you please share more details about the issue you’re facing so I can assist you more effectively?

Regards,

^AN

[Davin5ced]

I don't see a Setting > Directory Details option... 

[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

[Anshul_Nautiyal]

Hi @Davin5ced,

You may not be seeing that option because you are not assigned the System Admin role for this contract. Please check with other admins on your contract to see if they can access these options.

Additionally, could you let me know the exact issue you are facing so I can assist you further?

Regards,
^AN

[Davin5ced]

The issue I'm running in to is that I've been able to add some student accounts, but when attempting others I run in to the issue below. I do have a ticket in with our IT team to help get it resolved.   I assumed it was a admin privilege role as you describe.  

[Anshul_Nautiyal]

Hi @Davin5ced,

This is expected behavior for a synced Admin Console. Users must be added through the sync process rather than manually, which is why you’re seeing this error. I recommend verifying the AD group that syncs with the Admin Console to confirm whether the user exists there.

If you still want to add users manually, please follow the instructions provided in the error message. It may also help to check with other admins for additional confirmation.

Regards,

^AN