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Premkumar N
New Participant
April 27, 2020
Answered

Unable to access adobe in Mac - Adobe Proxy

  • April 27, 2020
  • 1 reply
  • 1940 views

Hi Team 

Unable to access the adobe applications  on mac , its crashing or else its asking proxy credentails 

I have verified adobe updates and deleted the keychain , tried with adobe libary files deleted

But still the same issue 

    This topic has been closed for replies.
    Correct answer SuJoshi

    please schedule the meeting and discuss about Kerberos authentication is not supported


    I would recommend you to create a support case from the admin console so that a call can be scheduled to fix the issue remotely and our engineer would be able to describe the workflow. You can also contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

    1 reply

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    April 27, 2020

    Hello, 

    You can check this help document for supported proxy: https://helpx.adobe.com/in/creative-cloud/kb/proxy-authentication-support-creative-cloud.html.

    You have to either enter the credentials to pass the authentication or bypass all Adobe ports in proxy settings/networks.

    Kindly check this link for all Adobe ports and endpoints: https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html.

    You can check/test after disconnecting VPN (if using it). 

      P
      Premkumar NAuthor
      New Participant
      April 27, 2020
      Adobe why it is not supporting Kerberos authentication?
      S
      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      April 27, 2020

      Kerberos authentication is supported. It is mentioned under supported proxies. The workflow is not supported when you will try to sign in directly to any CC products like Photoshop or Indesign. Kindly sign in to the creative cloud desktop app. 

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