Unable to access Adobe Licensing Web Site

Forum|Forum|3 years ago
December 27, 2022
4 replies
2613 views

Hi there, I recently purchased licenses for Adobe Acrobat Pro 2020 through TechSoup. I received an email from TechSoup Fulfillment with my serial numbers. I need to access the Adobe Licensing Web Site so I can manage and view serial numbers via the site. Upon trying to login, I receive this error message: "Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance". Please help!

Account management

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Kevin Stohlmeyer

Community Expert

If you bought your licenses directly from Adobe you could use the licensing site.

H

HarvestersKCAuthor

New Participant

That's not how I am understanding how it should work. This is direct from Adobe: "If you purchased your software through Adobe Buying Programs (from the Adobe Business Store or an Adobe reseller), your serial number is available in the LWS. Serial numbers are sometimes called activation codes, activation keys, or key codes".

kglad

Community Expert

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Kevin Stohlmeyer

Community Expert

I don't believe you will have access to that site.

Tech Soup owns the activation keys and handles the Licensing for non-profits.

You should contact them for more information and license management.

H

HarvestersKCAuthor

New Participant

I have received the serial numbers from TechSoup. I tested activating one of the numbers on my own device and it was successful. I am needing access to the Adobe Licensing website so I can keep track of activations moving forward for the organization.