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Caleb30501286j60p
Participant
June 14, 2023
Answered

Unable to add Acrobat Pro licenses in the VIP portal

  • June 14, 2023
  • 2 replies
  • 385 views

Hey, I'm currently unable to procure additional licenses for Acrobat Pro in the VIP admin console, an error is generated "Something went wrong. We're working on the problem. Please try again later." Screenshot below

 

 

Does not appear to be a way to see details of the error in the add licenses window, the issue is not shown on https://status.adobe.com/ and I don't see any reports of this issue here, I attempted to add a license from a private window in the browser as well to rule out browser cache or cookies. Is this a known issue? If so, is there an ETA on when this will be resolved?

 

Please let me know

 

Thank you,

 

Caleb

 

    This topic has been closed for replies.
    Correct answer SuJoshi

    @Caleb30501286j60p There might be some glitch in the service causing the issue. Please check if other admins are also getting the same error while adding the licenses to the console. 

    2 replies

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    June 15, 2023

    @Caleb30501286j60p There might be some glitch in the service causing the issue. Please check if other admins are also getting the same error while adding the licenses to the console. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 14, 2023

    open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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