Unable to add users in Admin console

[raym62770764]

Hello,

     I am trying to add a user in the Admin console but it always comes up with the message "Something went wrong. We're working on the problem. Please try again later.".  I have tried using different browsers, different computers and even different networks to log in to the console.  But it never lets me add a user and I always get the message.

[___Dom___ · Accepted solution]

Hello, 

this might be because there's a problem with your account; please contact support via the tab on your Admin Console.

thanks

Dominic

[CTA]

Hi,

Similar problem. What happens when you can't login to the Admin Console without getting the same error message and are therefore unable to access account-based support? It's incredibly frustrating!

[EliotH]

I get the same error when I try to add users and I have System Admin, Product Admin and Group Admin rights.

[___Dom___]

This usually means that you are trying to add users to a directory which has sync enabled. You can temporarily enable editing from the sync settings. 
Please open a support case if this does not resolve the issue, or a new forum thread if you would like to discuss further, as this is a rather old thread and originally was opened for a different issue.

thanks

[Naef35283003gy6n]

Where could i find the Sync settings ? 

[___Dom___]

Sync settings are within the directory configuration. Please open a new thread if you are seeing a similar issue, as the console has been updated since this thread was opened.

Details here: https://helpx.adobe.com/enterprise/using/add-azure-sync.html#edit-sync