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raym62770764
Known Participant
October 5, 2019
Answered

Unable to add users in Admin console

  • October 5, 2019
  • 2 replies
  • 20301 views

Hello,

     I am trying to add a user in the Admin console but it always comes up with the message "Something went wrong. We're working on the problem. Please try again later.".  I have tried using different browsers, different computers and even different networks to log in to the console.  But it never lets me add a user and I always get the message.

Correct answer ___Dom___

Hello, 

this might be because there's a problem with your account; please contact support via the tab on your Admin Console.

thanks

Dominic

2 replies

E
EliotH
New Participant
September 29, 2022

I get the same error when I try to add users and I have System Admin, Product Admin and Group Admin rights.

    ___Dom___
    Community Manager
    ___Dom___Community Manager
    Community Manager
    September 29, 2022

    This usually means that you are trying to add users to a directory which has sync enabled. You can temporarily enable editing from the sync settings. 
    Please open a support case if this does not resolve the issue, or a new forum thread if you would like to discuss further, as this is a rather old thread and originally was opened for a different issue.

    thanks

    ___Dom___
    Community Manager
    ___Dom___Community Manager
    Community Manager
    February 6, 2024

    Where could i find the Sync settings ? 


    Sync settings are within the directory configuration. Please open a new thread if you are seeing a similar issue, as the console has been updated since this thread was opened.

     

    Details here: https://helpx.adobe.com/enterprise/using/add-azure-sync.html#edit-sync

      ___Dom___
      Community Manager
      ___Dom___Community ManagerCorrect answer
      Community Manager
      October 7, 2019

      Hello, 

      this might be because there's a problem with your account; please contact support via the tab on your Admin Console.

      thanks

      Dominic

        C
        CTA
        New Participant
        May 27, 2020

        Hi,

        Similar problem. What happens when you can't login to the Admin Console without getting the same error message and are therefore unable to access account-based support? It's incredibly frustrating!

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