Unable to assign entitlement for Acrobat to user

[vanessaj57182789]

Hello,

I have a user that changed email addresses and after removing their entitlement to Acrobat, creating a new account with the updated email address, now I can't assign an entitlement for Acrobat to this new account. It shows the deletion and creation in my log but I've attempted several times to assign not only Acrobat, but any of our other entitlements to this account. Please help me get this resolved.

Thanks,

Vanessa

[Bani Verma]

Hi there, 

Sorry to hear that you are having trouble assigning a license to a user. Could you please share your user's email address in a personal message with me, I'll check the details and get back to you.  

Thanks, 
^BS

[vanessaj57182789 · Accepted solution]

Hello,

This can be closed. It took 90 minutes for the assignment of the
entitlement to show up but it finally did. I'm hoping that was just a
glitch in the system yesterday.

Thank you,
*Vanessa Jozef*
*Deskside Support*


For all requests, please submit a ticket to the Service Desk
<> to log the issue into our system. This
helps us track open issues and ensures your issues are resolved within our
SLA timeline. Thank you!

Upcoming out of office: 5/22, 5/23, 5/27

[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

[Anshul_Nautiyal]

Hi @vanessaj57182789,

Thanks for confirming. Please let us know if you have any more queries.

Regards,
^AN