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Unable to delete an account with a deleted organization

Guest
Nov 27, 2020 Nov 27, 2020

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Hi,

I'm trying to permanently delete my Adobe Account.
From my privacy page, I'm starting the process following the Adobe instructions (https://helpx.adobe.com/manage-account/using/delete-adobe-account.html).

When I get to step 5, I'm asked to leave a deleted organization (Name-Deleted-Org).
The problem is when I do so, Adobe is informing me that I left this organization and I do not receive any e-mail confirmation.

Then I'm stucked to this step and cannot go further.


Has anyone got this issue as well ?
How can I proceed with my account deletion ? (I would love to get in touch with a human from Adobe support, but I can't find a clear path to do so.)

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Community Expert ,
Nov 27, 2020 Nov 27, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Guest
Nov 27, 2020 Nov 27, 2020

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Thanks @kglad, I followed your instructions and I could get to a kind human (and efficient).

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Community Expert ,
Nov 27, 2020 Nov 27, 2020

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you're welcome.

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LEGEND ,
Nov 27, 2020 Nov 27, 2020

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Why are you ("You") Clicking "Leave Organization" ??????????????????

Is your account tied to an Enterprise or Teams Subscription?????

 

If not you should NOT be clicking that button. You should be clicking the "Cancel Plan" Button. and then Cancel any and all plans you are subscribe to. Then you get the screen in step 6 and then the screen in step 7 to actually Delete your Adobe Account.

 

If you are a member of an Enterprise or Teams subscription you need to Contact the person that is in charges of that Enterprise or Teams Account.

 

 

You should not be Clicking that button

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LEGEND ,
Nov 27, 2020 Nov 27, 2020

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I suggest you actually Read all the steps in that HelpX page. It seems very clear to me and you are Clearly click the wrong button, "Leave Organization".

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Guest
Nov 27, 2020 Nov 27, 2020

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Hi @Just Shoot Me ,
I can assure you that I have read all the instructions before posting this message. 

My account WAS tied to an Enterprise subscription.
We did cancel our subscription a few month ago.

On step 5, I can only click on "Leave Organization" next to the name of my organisation followed by "-deleted-org".
There is no plan or other CTA available on step 5 (except for "Previous" & "Back to account").

I am the person who was in charge (admin) of the Enterprise account.

The support will handle my request through their backend support team.
They couldn't do anything else for me.

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LEGEND ,
Nov 27, 2020 Nov 27, 2020

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LATEST

Your post was moved to a better forum, Enterprise & Teams.

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