Unable to Edit User Profile

[technologyt1882537]

How do you do something as simple as changing a user's name when the CSV updating process fails?  Why is there no direct and easy way to modify that information in the management interface?  For that matter, why do admins not have access to manage user passwords in an enterprise environment?  Bad design all around.

[kglad]

https://helpx.adobe.com/enterprise/using/users.html

[Kevin Stohlmeyer]

@technologyt1882537 normally a business account would be setup with SSO through another service like Azure to authenticate. That way you can control user access/passwords through that policy not via the admin console.

[Nikhil R Gupta · Accepted solution]

@technologyt1882537: There are a few scenarios.

1. If you are using the sync from Azure or Google, you have to update the user on your AD, which will be updated on the Adobe Admin console.

2. If you would like to edit the user on the Admin console when the Sync is enabled, then you have to enable the editing option under Settings-->Directory-->Sync--> Go to Settings--> Enable editing.

This will give you a window of 30 minutes to make changes. You can use the CSV file now to make changes or do that manually by opening the user account on the Admin console.

Azure Sync 

3. If you are not using SSO and have users as Business ID with their Authentication account as Adobe ID then, the user has to change the name under accounts.adobe.com. Adobe IDs cannot be modified from the Admin console.

Update profile Adobe ID 

Thanks,

Nikhil Gupta