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PatrickS.
Known Participant
February 2, 2023
Question

Unable to install application and updates without admin account

  • February 2, 2023
  • 2 replies
  • 6903 views

Hello,

since late 2022 all of our Adobe CC users get a prompt to log in with admin privileges when they try to install/uninstall applications or CC updates. 

In every package we deployed the option "Allow users without administrator rights to update and install applications" is enabled and it worked fine in the past.

Is this a known issue or is it supposed to work like that?

Best regards,

Patrick

This topic has been closed for replies.

2 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
February 2, 2023

Hi @PatrickS. in your Admin Console, under Products and  your configurations you have Permissions that permit or deny individual self-service policies. The deployment package does not control this:

 

P
PatrickS.Author
Known Participant
February 3, 2023

Hi Kevin,

I can't find the setting you described. I enclose a screenshot of our Console, is it possible that we don't have access to this setting?

Best regards,

Patrick

 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
February 8, 2023

Hello @SuJoshi,

sorry for my late reply, I went into the folder you described and opened the ServiceConfig.xml File. You can see the setting below.

<feature><name>SelfServeInstalls</name><enabled>true</enabled></feature>

It should actually work with this setting or is there something wrong? I enclose the xml File to this post.

@Kevin Stohlmeyer we only got around 100 Users so if we just have to change this file, we can replace it via SCCM.


Make the apps categories <true> as well.

After you update the config, I had to sign out of Creative Cloud, restart my Mac and then log back in after restaring.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 2, 2023

<moved from download&install>

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