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Unable to install CCPackage on OSX

Forum|Forum|8 years ago
August 25, 2017
5 replies
1630 views

I have a handful of iMacs that I am unable to install a package on that are using up to date software. From what I can see, it might be an issue with minimum requirements, but I'd like to know specifically what information the logs are showing if possible.

I will post the logs below.

This topic has been closed for replies.

Correct answer rpandita

Hi barbarak8675699,

From this particular log, it seems like PS is running in the background which is why the installation fails.

~Rohit

B

barbarak8675699Author

Participating Frequently

AdobeLogs-01092017-1118-iMac-URSW3.arcadia.edu.zip - Google Drive

rpandita

Correct answer

Community Manager

Hi barbarak8675699,

From this particular log, it seems like PS is running in the background which is why the installation fails.

~Rohit

B

barbarak8675699Author

Participating Frequently

Any suggestions? We're kind of stuck here.

rpandita

Community Manager

Hi barbarak8675699,

Sorry for delay in response.

It's not very clear what might be causing this issue.

Which version of Mac OS X are you running ?

Can you please run this tool and share the logs with us. - Log Collector Tool

~Rohit

B

barbarak8675699Author

Participating Frequently

@rpandita I now have the logs, but I do not see a way to attach them to the forum. What is the easiest way to provide you with this information?

B

barbarak8675699Author

Participating Frequently

Below is the Install.log.

---------------------

</ProductInfo>

<PackageServiceURL>https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications</PackageServiceURL>

<x-api-key>CreativeCloud_v4_2</x-api-key>

<prefMigration>FALSE</prefMigration>

<workflowType>install</workflowType>

</RequestInfo>

</DriverInfo>

08/09/17 12:34:10:286 | [WARN] | | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 501866 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x79e9b310 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

08/09/17 12:34:10:304 | [ERROR] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 501866 | Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

08/09/17 12:34:10:304 | [ERROR] | | HDSetup | HDPIM | AMTConfig | | HDPIM | 501866 | Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x79e9b310 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-2.4.1-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x79e9b310 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

B

barbarak8675699Author

Participating Frequently

System information:

Model: iMac

Model Identifier: iMac12,2

Processor: Intel i7 3.4GHz

Memory: 16GB

Serial Number: D25G52HUDHJW

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barbarak8675699Author