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Sonam Monga
Community Manager
Community Manager
July 19, 2019
Answered

Unable to view invoices in the Admin Console

  • July 19, 2019
  • 1 reply
  • 10609 views

If you have purchased the Teams membership through Adobe.com, and you are the current contract owner, you can view and download your invoices from Admin Console > Account > Billing History.

Due to a technical glitch, some administrators are unable to view the invoices. We are working to fix this issue on high priority and will let you know as soon as it is resolved.

We apologize for the inconvenience caused.

This topic has been closed for replies.
Correct answer Dj_Creative_enthusiast

Hi,

 

Thank you for posting your query here.

 

I would like to inform you that If you have a Creative Cloud for teams membership, only a primary administrator can view the billing information associated with your account.

 

You may refer to the following help article for Viewing the invoices : https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html#Findyourinvoiceforanactivesubscription 

 

Hope this helps. 

 

Thank you. 

1 reply

Sonam Monga
Community Manager
Community Manager
July 24, 2019

This issue is now resolved.

If you have purchased the Teams membership through Adobe.com, and you are the current contract owner, you can view and download your invoices from Admin Console > Account > Billing History.

For more information, see Manage your Teams account.

Participant
August 6, 2019

I have the same problem, I can't view my invoices in admin console... is anyone able to help with this?

Salvatore Fancello
Participant
August 10, 2019

Same problem, on page "Account" I don't see any lateral submenu, I don't have the link to billing history.