Unable to view invoices in the Admin Console

[Sonam Monga]

If you have purchased the Teams membership through Adobe.com, and you are the current contract owner, you can view and download your invoices from Admin Console > Account > Billing History.

Due to a technical glitch, some administrators are unable to view the invoices. We are working to fix this issue on high priority and will let you know as soon as it is resolved.

We apologize for the inconvenience caused.

[Sonam Monga]

This issue is now resolved.

If you have purchased the Teams membership through Adobe.com, and you are the current contract owner, you can view and download your invoices from Admin Console > Account > Billing History.

For more information, see Manage your Teams account.

[davidsheath]

I have the same problem, I can't view my invoices in admin console... is anyone able to help with this?

[Salvatore Fancello]

Same problem, on page "Account" I don't see any lateral submenu, I don't have the link to billing history.

[Troy5EDC]

I am unable to view invoices within the Admin Console. Is this a fix on a case by case basis? 

[Dj_Creative_enthusiast · Accepted solution]

Hi,

Thank you for posting your query here.

I would like to inform you that If you have a Creative Cloud for teams membership, only a primary administrator can view the billing information associated with your account.

You may refer to the following help article for Viewing the invoices : https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html#Findyourinvoiceforana... 

Hope this helps. 

Thank you.