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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 12, 2016
Question

Uninstall CC products via command line (Windows 7) - Exit error 135

  • July 12, 2016
  • 2 replies
  • 35589 views

We set up a test machine, just to look at the uninstall options. We installed … I did try the uninstall option as to prepare uninstalling the upgraded adobe products in an ordered manner. And as I expected, I ran immediately in an error.

 

setup.exe --uninstall=1 --sapCode=PHSP --baseVersion=2015.5 --platform=win64 --deleteUserPreferences=false

Exit error 135

 

My first problem is, that I cannot find the sapCodes for all the CC programs. Second, I made a guess on what the baseVersion should be. Platform also is derived from a win32 reference, found on the Adobe help system.

 

Question: Where do I find the sapCodes and the baseVersion of my software? What could be the issue with that exit error code 135 (unknown (sic) error)?

 

When trying again and stripping base version, I got error code 103.

 

As we say: Avis aux amateurs!

This topic has been closed for replies.

2 replies

D
deleon07
Inspiring
February 1, 2017

Was anyone able to figure the proper way to silently uninstall the CC products?

davet85363853
davet85363853
Participant
July 4, 2017

Yes, I was able to using the command specified in the orginal post, however the reason you are getting the error code 135 is because you have the incorrect "baseVersion".
Here is what you need to do....

In the package source folder ... \Build\HD\ you will find a subfolder for each component included in your CC package.
Each of these folders contains a file called "Application.json"  open this file with notepad and it will show you the correct "sapCode" and "baseVersion" for the package you have installed.  In my case I was installing After Effects 14.1.2 but the correct "baseVersion" was 14.0.0


setup.exe --uninstall=1 --sapCode=PHSP --baseVersion=2015.0.0 --platform=win64 --deleteUserPreferences=false

    W
    WayneW
    Participant
    December 14, 2022

    davet85363853 Thank you for the method you shared for finding the baseVersion! This information still applies 5 years later with  the most current Adobe CC software. This is extremely important info for enterprise software scripting/distribution where you support a large number of clients. Not sure why it isn't provided by Adobe.

    As of 12/14/2022, here is the current path, with necessary quotes, to the Setup.exe you referred to:

    "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe"

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    July 14, 2016

    Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS​.

    Hi Feierwoon,

    Please try to use cleaner tool to remove the applications, here is the link for cleaner tool: Use the Adobe Creative Cloud Cleaner Tool to solve installation problems​.

    Thanks.

    Abambo
    Community Expert
    AbamboCommunity ExpertAuthor
    Community Expert
    July 14, 2016

    None of this applies:

    The Creative Cloud Cleaner Tool allows you to more precisely remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. It can be particularly helpful if you have installed prerelease software on your system, and now want to remove it.

    If you’re having trouble installing Creative Cloud apps, Creative Suite (CS3–CS6) apps, Photoshop Elements, or Adobe Premiere Elements, the Adobe Creative Cloud (CC) Cleaner Tool can help. Likewise, if you're unable to connect to Adobe servers, the Cleaner Tool can help by removing entries in your computer's host files that are blocking access to Adobe software and servers.

    We did set up a clean install, and only installed CC to test command line removal of old installs, because we want to get this as automated as possible and the deployment tool does not allow for removal of the upgrades software. The software has even not been started. When we have those problems on the test system, how can we expect to do a simple and clean uninstall on out production machines.

    So again the questions:

    Question: Where do I find the sapCodes and the baseVersion of my software. What could be the issue with that exit error code 135 (unknown (sic) error)?

    When trying again and stripping base version, I got error code 103.

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    mickaeld70182858
    Participating Frequently
    August 24, 2016

    Hi EveryBody,

    I'm "Creative Cloud subscription team" client and I 've the same problem. I want to silently uninstall Adobe Photoshop CC 2015 version 16.1.2 because i want install Adobe Photoshop CC 2015.3. I use this command line into batch script:

    start /wait /D "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\" Setup.exe --uninstall=1 --sapCode=PHSP --baseVersion=16.1.2 --platform=win32 --deleteUserPreferences=false

    And i 've an error:

    Exit Code: 135

    So, i try to uninstall Adobe After Effects CC 2014 (13.2.0) because i want install Adobe After Effects CC 2015.3 (13.8.1):

    start /wait /D "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\" Setup.exe --uninstall=1 --sapCode=AEFT --baseVersion=13.2.0 --platform=win64 --deleteUserPreferences=false

    ...and I've the same problem !

    There is there an issue to this problem ?

    Many thanks

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