Skip to main content
jeans92083834
jeans92083834
New Participant
May 31, 2018
Answered

Uninstall reader and install Acrobat Pro without reboot

  • May 31, 2018
  • 1 reply
  • 4152 views

Is there any way to completely uninstall adobe reader without reboot on Windows 10 to install Acrobat Pro 11. After the uninstall of Reader, I could not install Acrobat Pro right away. I used the cleaner, still no go. I rebooted my laptop as mentioned by the cleaner when it finished its task and I was then able to install Acrobat Pro.

If you can send me your answer at Jean.seguin@justice.gc.ca it would be greatly appreciated as we are about to start deployment of Windows 10 and I need to be able to figure this one out fast.

This topic has been closed for replies.
Correct answer jeans92083834

Acrobat uses MSI files and MSP files as part of the Windows Installer Technology.  The Windows Installer is the one that prevents the installing of the application at that point.  It detects that some files are still in use and requires the reboot before proceeding with another installation.  While you were able to do this on Windows 7, this may be a limitation of the Windows Installer on Windows 10. 


Thanks Steve. I'll have to find another way. I believe your answer is what I was looking for.

1 reply

kglad
kglad
Community Expert
May 31, 2018

i don't understand the problem if you already successfully uninstalled reader and you successfully install acrobat pro.

jeans92083834
jeans92083834Author
New Participant
May 31, 2018

With Windows 7, I can push my installation package to install Acrobat Pro on a station remotely. Part of the package removes any version of Adobe Reader before installing the Pro version. All this can be done in sequence with no problems.

I just tried it with Windows 10 as we are starting to use it and I notice it will uninstall Adobe Reader that is there by default on our image, but it won't install Acrobat Pro. I get error messages so I ran the AcroCleaner 2 to clean up Adobe Reader 10 that was there. Then I tried to install my package for Acrobat Pro and still won't install. During the AcroCleaner process it asks for a restart of the station. Once done, the installation of Acrobat Pro could be finally executed with no issues.

If I have to use Acrocleaner every time I uninstall a reader version and restart the laptop on top of that, The software package is useless because we use Bitlocker on our laptops and therefore it will not reboot to Windows and the user will find himself with no software to view or work with PDF documents.

I push the installation packages early in the morning before they users come in.

kglad
kglad
Community Expert
May 31, 2018

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices